Leslie Fenton
Las Vegas,Nevada
Summary
Highly organized and detail-oriented administrative professional with top-tier customer service experience. Proven track record of effectively managing multiple tasks, learning quickly, and working well in both independent and team settings. Possesses a positive attitude, utilizing exceptional problem-solving skills to efficiently resolve challenges.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
C3 Customer Contact Channels
11.2017 - 10.2020
- Resolved escalated calls with a calm demeanor, ensuring issues were addressed effectively.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Trained new employees in best practices for handling challenging situations.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Developed strategies in collaboration with team for enhanced customer experience.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Evaluated service metrics via CRM software, highlighting areas requiring process optimization.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
Philatelic Telephone Sales Associate
Silver City Resources
08.2015 - 09.2017
- Handled credit and debit card transactions efficiently while adhering to company handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Durango High School
Las Vegas, NVSkills
- Excellent written and oral communication
- Data entry
- Computer proficiency
- Administrative support
- Office equipment proficiency
- Strong time management and organizational skills
- Ability to work independently and as part of a team
- Quick learner with adaptability in fast-paced environments
- Punctual and reliable
- Eager to learn and utilize new skills
- Maintains a positive and professional attitude in all interactions
Timeline
Customer Service Specialist
C3 Customer Contact Channels
11.2017 - 10.2020
Philatelic Telephone Sales Associate
Silver City Resources
08.2015 - 09.2017
Durango High School
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