Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leslie Filer

Blue Rapids,PA

Summary

Resourceful loss prevention officer and security management professional with over five years of experience maintaining secure environments while providing effective security presence and visible deterrent to crime. Personable leader to monitor rule infractions, detect suspicious activities and minimize threats. Forward-thinking emergency response specialist. Remains calm during stressful situations. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated employee ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

14
14
years of professional experience

Work History

Asset Protection Investigator

Walmart
06.2018 - Current
  • Interviewed individuals suspected of internal theft or shoplifting.
  • Identified, investigated and resolved internal and external theft and fraud.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Maintained high levels of alertness throughout shifts.

Pharmacy Technician

Walmart
09.2017 - 06.2018
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Input over 100 prescriptions per day for customers.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Counted, measured, and compounded medications following standard procedures.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.

Manager

SUBWAY®Restaurants
06.2009 - 09.2017
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Maintained adequate staffing to meet objectives within budget.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.

Education

High School Diploma -

Fannett-Metal Senior High School
Willow Hill, PA
06.2006

Skills

  • CCTV Systems
  • Computer Skills
  • Conflict Resolution
  • Analytical Thinking
  • Calm Under Pressure
  • Task Prioritization
  • Recovering Merchandise
  • Safety and Security Enforcement
  • Administrative Duties
  • Inventory Control Processes
  • Theft Investigation
  • Internal Fraud
  • Shrink Management
  • Logs and Reporting
  • Security Tr
  • Customer Satisfaction

Timeline

Asset Protection Investigator

Walmart
06.2018 - Current

Pharmacy Technician

Walmart
09.2017 - 06.2018

Manager

SUBWAY®Restaurants
06.2009 - 09.2017

High School Diploma -

Fannett-Metal Senior High School

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Leslie Filer