LESLIE FITZSIMMONS
Fort Worth,TX
Summary
At Texas Eye And Laser Center, excelled as a Surgery Benefits Specialist by leveraging exceptional problem-solving abilities and Microsoft Excel expertise to enhance process efficiency and customer satisfaction. Demonstrated critical thinking and collaboration, exceeding productivity goals and improving service delivery through meticulous attention to detail and proactive policy interpretation.
Overview
10
10
years of professional experience
Work History
SURGERY BENEFITS SPECIALIST
Texas Eye And Laser Center
Hurst, TX
10.2017 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments
- Independent problem solver who took initiative in researching solutions without needing excessive supervision
- Conducted quality assurance checks on completed work, ensuring accuracy and compliance with established guidelines
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts
- Observed strict procedures to maintain data and plan participant confidentiality
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
ADMINISTRATIVE ASSISTANT
Oncor
Fort Worth
05.2014 - 03.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues
- Scheduled office meetings and client appointments for staff teams
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
Education
High School Diploma -
Keys Learning Center
Euless, TXSkills
- Attention to Detail
- Microsoft Excel
- Research
- Critical Thinking
- Problem-solving abilities
- Written and oral communication
- Policy Interpretation
- Teamwork and Collaboration
- Quality Control
- Verbal and written communication
- Highly skilled in FIM, Maximo, Purchasing/Travel Card processing, Microsoft Office
- Documentation And Reporting
- Benefits Administration
References
References available upon request.
Timeline
SURGERY BENEFITS SPECIALIST
Texas Eye And Laser Center
10.2017 - Current
ADMINISTRATIVE ASSISTANT
Oncor
05.2014 - 03.2016
High School Diploma -
Keys Learning Center
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