Leslie Fleming
Greenville,USA
Summary
Experienced professional with over 15 years in management, ranging from retail to sales and marketing. Proven track record of leading successful projects and building strong relationships with stakeholders. Passionate about delivering high-quality work and driving team success. Organized Front Office Lead known for high productivity and efficient task completion. Possess specialized skills in customer service management, appointment scheduling, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring smooth front office operations and positive client experiences.
Overview
24
24
years of professional experience
Work History
Office Lead
Nufarm
Greenville, MS
04.2022 - Current
- Collaborated with accounts payable using Ariba to ensure timely bill payments
- Tracked postproduction activities using a downtime sheet
- Coordinated reservations for visitors
- Manage inventory required for plant and office operations
- Guide each new employee through orientation documentation
- Managed donation request processes within budget constraints
- Managed travel logistics through Concur platform
- Greeted guests upon arrival and provided excellent customer service.
- Assisted in the training of new front office staff members.
- Responded to guest inquiries, requests and complaints in a professional manner.
Sales Department Manager
Lowe's
Greenville, MS
02.2019 - Current
- Oversaw employee performance
- Facilitated departmental sales flow by creating new revenue opportunities
- Managed weekly paperwork efficiently
- Valuable addition to store operations
- Ensuring availability of essential products for customers
- Delivered exceptional client support
- Directed team of associates to enhance customer experience
- Inspired goal attainment through clear communication of effective approaches and behaviors
- Developed and implemented sales strategies to increase customer base and revenue.
- Conducted market research to identify new business opportunities.
- Managed a team of sales representatives to ensure targets were met.
Retail Sales Merchandiser
Hershey Chocolate & Confectionary
Memphis, TN
12.2017 - 02.2019
- Execute sales and merchandising in convenience stores and small chain grocery stores
- Introduced innovative solutions in store operations
- Enhance visibility of new merchandise arriving in stores
- Developed store-specific product plans and strategies to increase sales.
- Identified opportunities for increasing profits through effective merchandising techniques.
- Analyzed customer buying patterns and preferences to inform purchasing decisions.
Sales & Marketing Manager
Brookdale Senior Living Inc
Greenville, MS
12.2013 - 10.2016
- Enhances community occupancy and revenue based on marketing and business strategies
- Cultivates and sustains relationships with residents, family members, and professional referrals
- Coordinates and oversees regular prospect and referral sessions
- Collaborate with Regional Sales management to design marketing strategies
- Oversees activities of minimum two FTE Marketing Coordinators and Sales Counselors to meet community goals
- Accomplishments
- Has brought the community from 64.9% occupied with -11.5% variance budget to 85.1% occupied with a 1.2 positive in budget
- We had 13 available units and we now have 5.5 units from being full
- Planned comprehensive audits ensuring regulatory compliance
- Markets BHS programming within designated area
- Surpasses all internal and external start-of-care targets for the assigned area
- 2
- Monitors weekly sales and marketing strategies to ensure optimal results
- Manages allocation of marketing budget for cost-effective media strategies
- 3
- Recommends optimal sales structures through collaboration with regional teams
- Developed and implemented sales strategies to target potential customers.
- Created and distributed promotional materials to increase brand awareness.
- Monitored customer satisfaction levels through surveys and feedback mechanisms.
Head Teller (Manager)
Regions Bank
Vicksburg, MS
02.2011 - 11.2013
- Managed large cash transactions within main vault
- Demonstrated exceptional capability in addressing customer needs
- Communicated new banking offers designed for easier transactions
- Identified customer needs and provided appropriate banking services.
- Verified cash withdrawals and deposits.
- Balanced daily transactions to ensure accuracy of account information.
Manager of Operations
Kangaroo Express
Vicksburg, MS
07.2013 - 09.2013
- Guided associates in cash handling procedures
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Created and managed budgets for operational departments and monitored progress against goals.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
Assistant Manager
Dollar General
Greenville, MS
08.2010 - 02.2011
- Supported manager in evaluating candidates for recruitment
- Maintaining oversight of inventory control through consistent checks
- Overseeing staff and ensuring efficient execution of tasks
- Managed daily cash transactions
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
Insurance Agent
UNION NATIONAL LIFE INSURANCE
Greenwood, MS
08.2010 - 11.2010
- Door to door selling and collecting insurance
- Giving a sales pitch to have customers to inquire of the products being sold
- Cash handling
- Computer inventory after every transaction
Assistant Store Manager
Cato Fashions
Greenville, MS
11.2008 - 08.2010
- Inventory control helping to get the store of the target program
- Shipment every week, supervision of employees
- Cash handling daily
- Assuring that all employees were working as scheduled and following through with their work order
Customer Accounts Manager
Arron's Sales and Lease
Rolling Fork, MS
07.2004 - 07.2008
- Ensuring accuracy of all accounts maintained
- Ensuring customer satisfaction
- Managed team of truck drivers
- Ensured timely transport of furniture
- Demonstrated exceptional proficiency in customer service
- Provided customer service to existing clients by responding to inquiries and resolving complaints.
- Developed relationships with customers through proactive communication and follow-up activities.
- Gathered data on customer preferences, needs, and satisfaction levels.
3rd Key Manager
Bible Factory Outlet
Vicksburg, MS
05.2000 - 07.2004
- Opening and closing the store per company policy
- Handling bulk ordering
- Engraving Bibles
- Excellent customer service skills
Education
Some college -
High School diploma or GED -
Skills
- Inventory
- Scheduling
- Training
- Payroll
- Operations
- Inventory Management
- Microsoft Word
- Collaborative Team Development
- Retail sales
- Benefits administration
- Documentation Management
- Appointment Scheduling
- Exceptional communication
- Strong leadership
- Staff Training and Development
- Calendar Management
- Meeting Scheduling
- Workflow oversight
- Office Management
- Problem-solving capabilities
- Information Protection
- Process Improvement
Timeline
Office Lead
Nufarm
04.2022 - Current
Sales Department Manager
Lowe's
02.2019 - Current
Retail Sales Merchandiser
Hershey Chocolate & Confectionary
12.2017 - 02.2019
Sales & Marketing Manager
Brookdale Senior Living Inc
12.2013 - 10.2016
Manager of Operations
Kangaroo Express
07.2013 - 09.2013
Head Teller (Manager)
Regions Bank
02.2011 - 11.2013
Assistant Manager
Dollar General
08.2010 - 02.2011
Insurance Agent
UNION NATIONAL LIFE INSURANCE
08.2010 - 11.2010
Assistant Store Manager
Cato Fashions
11.2008 - 08.2010
Customer Accounts Manager
Arron's Sales and Lease
07.2004 - 07.2008
3rd Key Manager
Bible Factory Outlet
05.2000 - 07.2004
Some college -
High School diploma or GED -
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