Leslie Fonseca
Executive Assistant
Rock Island,IL
Summary
Experienced Executive Secretary provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills.
Overview
14
14
years of professional experience
Work History
Executive Assistant to the Superintendent
Rock Island-Milan School District 41
10.2018 - Current
- Handle confidential and sensitive information with discretion and tact.
- Maintain confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Compose detailed and complex correspondence to district employees
- Process travel expenses and reimbursements for Superintendent and school board members.
- Manage executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Draft agendas, record minutes and generate documents to facilitate meetings.
- Transcribe minutes for board meetings
- Maintain office supplies inventory by checking stock and ordering new supplies.
- Manage phone and email correspondence and handle incoming and outgoing mail.
- Maintain and update organizational charts and directories
- Organize and coordinate conferences and monthly meetings.
- Handle logistics, catering, agendas and travel arrangements for meeting and event planning for board members and Superintendent.
- Manage and update IL School Board policies
- Serve as liaison between departments to facilitate effective communication throughout the school district.
- Support business and hospitality needs of community and staff during meetings and district events.
- Organized and detail-oriented with strong work ethic.
- Excellent communication skills, both verbal and written.
- Provide administrative support for various departments, contributing to smooth operation of the school district.
- Coordinate events for staff members, promoting team-building activities and boosting morale within the workplace.
- Foster and maintain positive relationships with staff and community members.
Benefits Coordinator
Rock Island-Milan School District 41
07.2017 - 10.2018
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Coordinated open enrollment events to educate employees on benefit options and encourage informed decision making.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Coordinated and managed all aspects of annual benefit plan renewals-ensuring seamless transition for employees while minimizing disruption to ongoing operations.
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
- Implemented open enrollment system to streamline benefits processes for employees.
- Conducted benefits presentations for new hires, individuals and groups of employees.
- Conducted regular audits of benefit records to identify errors or inconsistencies that required correction or follow-up action.
- Maintained confidentiality of all employee information.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted staff and visitors upon arrival, offered assistance, and answered questions.
- Processed claim reports and supporting documentation for workers compensation claims.
Middle School Secretary
Rock Island-Milan School District 41
07.2014 - 07.2017
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Coordinated substitute teacher arrangements to ensure minimal disruption to classroom instruction during teacher absences.
- Supported school safety initiatives by assisting with emergency planning, drills, and updating relevant staff contact information.
- Safeguarded confidential student information by maintaining secure files and adhering to privacy regulations.
- Bolstered parent-teacher relationships through effective scheduling of conferences, meetings, and events.
- Managed financial transactions for the school by processing fees, maintaining accurate records of expenditures, and generating budget reports.
- Provided a welcoming environment for prospective students and their families during school tours and open house events.
Scheduling Supervisor
ORA Orthopedics
10.2012 - 04.2014
- Provided ongoing support and guidance to employees regarding schedule-related inquiries or concerns.
- Enhanced communication between departments with regular updates on schedule changes and adjustments.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Developed strong working relationships with doctors and nurses through effective scheduling and communication skills.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Maintained strict confidentiality when dealing with sensitive personal information throughout the entire verification process.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Updated patient records with accurate, current insurance policy information.
- Trained new staff on current, correct insurance verification procedures.
- Evaluated employee performance during annual reviews, setting goals for continuous improvement.
Infusion Coordinator
Trinity Medical Center Hospital
10.2010 - 10.2012
- Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Enabled timely service reimbursements by liaising with insurance companies.
- Improved patient satisfaction by efficiently coordinating infusion schedules and addressing individual needs.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Provided compassionate emotional support to patients undergoing challenging treatments, fostering a positive therapeutic environment.
- Created weekly schedules for nurses, taking into account sick days and vacation time.
Education
Business
Black Hawk College
Moline, ILHigh School Diploma -
Moline High School
Moline, IL 05.2001 -
Skills
Meeting Support
undefinedTimeline
Executive Assistant to the Superintendent
Rock Island-Milan School District 41
10.2018 - Current
Benefits Coordinator
Rock Island-Milan School District 41
07.2017 - 10.2018
Middle School Secretary
Rock Island-Milan School District 41
07.2014 - 07.2017
Scheduling Supervisor
ORA Orthopedics
10.2012 - 04.2014
Infusion Coordinator
Trinity Medical Center Hospital
10.2010 - 10.2012
High School Diploma -
Moline High School
05.2001 -
Business
Black Hawk College
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