Leslie Franco

Phlebotomist

• Collected blood samples using vacutainer tubes, tourniquets, butterfly needles, and straight needles.
• Improved accuracy in identifying veins through extensive practice of palpation techniques on various skin types and ages.
• Managed high-volume workloads, successfully completing up to 40 blood draws per day during peak times.
• Accurately entering patient data into the electronic medical records system.
• Centrifuged blood samples as outlined in clinical protocols.
• Organized daily work based on collection priority.
• Provided compassionate care for anxious patients throughout the phlebotomy process, easing fears and creating a positive experience.
• Contributed to team success by training new phlebotomists on proper techniques and best practices.
• Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
• Upheld strict confidentiality standards to protect sensitive patient information in accordance with HIPAA regulations.
• Used personal protective equipment correctly to protect coworkers and patients.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

• Successfully completed 50 venipunctures and 10 capillary for blood testing from patients of various ages, weights and health conditions.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Completed 40 hours of Phlebotomy training at the clinical site Brigid Freyne MD Inc.
• Conducted inventory management activities such as restocking supplies and maintaining adequate levels of materials for use in the lab.
• Assisted with the preparation of specimens for transport to the laboratory.
• Developed effective communication skills with patients to ensure quality patient care experiences.
• Maintained a high level of accuracy in data collection and specimen processing.
• Ensured that all equipment used was sterile and properly maintained prior to use.
• Developed strong communication skills while interacting professionally with patients, colleagues, and supervisors.
• Educated patients about phlebotomy procedure prior to collecting specimens.
• Contributed to efficient laboratory operations by accurately entering patient data and test orders into the electronic medical records system.
• Utilized knowledge of various needle gauges and equipment for successful blood collection from difficult-to-access veins.

• Provided efficient and courteous service to customers
• Operated cash register and accurately processed payments, returns, and exchanges
• Provided excellent customer service by greeting customers and offering assistance
• Maintained inventory and store visual presentation to meet customer needs
• Demonstrated excellent customer service skills while interacting with customers in a friendly manner
• Built and maintained positive working relationships with co-workers

• Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
• Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies
• Helped restock shelves when necessary to maintain an organized display area
• Followed safety standards for handling hazardous materials such as chemicals or cleaning products
• Developed strong customer service skills by providing efficient and accurate service
• Built and maintained positive working relationships with co-workers