LESLIE FULLER
Bartow,FL
Summary
Dynamic professional with a friendly demeanor and strong organizational skills, experienced at St. Luke's Regional Healthcare. Proven track record in customer service and teamwork, adept at problem-solving in fast-paced environments. Committed to continual improvement and quick learning, ensuring high-quality outcomes and a positive team atmosphere.
Overview
22
22
years of professional experience
Work History
FRONT END REGISTRATION
ST LUKES REGIONAL HEALTHCARE
02.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Processed payments. Schedule and confirm patient diagnostic appointments, and follow up appointments.
Customer Service Representative
ROTECH HEALTHCARE LLC
07.2022 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
EKG Monitor Technician
MIDHUDSON MEDICAL CENTER
06.2004 - 06.2014
- Demonstrated commitment to patient privacy by maintaining strict confidentiality in accordance with HIPAA regulations.
- Answer telephones and direct calls to appropriate staff
- Enhanced patient care by accurately monitoring and interpreting EKG data.
- Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records
- Collaborated with nursing staff to provide comprehensive patient care during cardiac events.
FRONT OFFICE CLERK,
NEW YORK EYE CENTER
10.2003 - 04.2004
- Maintained a professional and welcoming atmosphere, resulting in repeat business from satisfied customers.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Improved overall organization of the front office by implementing efficient filing systems for important documents such as registration forms and invoices.
- Resolved guest issues promptly and effectively, demonstrating excellent customer service skills.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
Education
Ph.D. - Nursing Administration
RIDLEY LOWELL
Poughkeepsie, NY04-2001
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Organizational skills
Timeline
FRONT END REGISTRATION
ST LUKES REGIONAL HEALTHCARE
02.2025 - Current
Customer Service Representative
ROTECH HEALTHCARE LLC
07.2022 - 01.2025
EKG Monitor Technician
MIDHUDSON MEDICAL CENTER
06.2004 - 06.2014
FRONT OFFICE CLERK,
NEW YORK EYE CENTER
10.2003 - 04.2004
Ph.D. - Nursing Administration
RIDLEY LOWELL
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