Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Host/Cashier/Food Runner
Nando's Peri Peri
05.2023 - 07.2024
As a Host/Cashier/Food Runner, key responsibilities included greeting and seating guests, handling transactions accurately, and efficiently delivering food orders to tables. A stellar accomplishment was consistently maintaining a high level of customer satisfaction by ensuring quick service and addressing guest needs promptly, contributing to positive reviews and repeat business.
Education
High School -
High Point High School
Beltsville, MD
05.2025
Skills
Customer Service Excellence – Skilled in providing exceptional customer service, resolving issues, and ensuring a positive guest experience
Communication – Strong verbal and written communication skills, able to interact effectively with customers, colleagues, and management
Time Management – Ability to prioritize tasks and manage time efficiently in fast-paced environments
Team Collaboration – Proven ability to work well in a team, supporting colleagues and contributing to a positive work atmosphere
Problem Solving – Capable of identifying issues quickly and finding effective solutions to improve operations and customer satisfaction
Adaptability – Able to adjust to changing situations and demands, ensuring smooth operations even during peak times
Hospitality – Friendly and approachable, dedicated to creating a welcoming environment for guests