Leslie Gallagher
Louisville,KY
Summary
Self-motivated and dependable canidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. familiar with managing a range of personalities to effectively build consensus and achieve operational targets. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Store Manager
Aerie By American Eagle
Simpsonville, KY
02.2022 - Current
- Manage up to 40 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximize sales and minimize shrinkage through excellent customer service and adherence to standard practices
- Apply performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Establish and communicate clear expectations and hold the store team and self accountable for achieving all brand, performance, and behavior standards
- Ensure the team meets payroll goals through evaluation of store sales on a daily basis using payroll reports and tools; make scheduling adjustments to meet needs of the business
- Set effective store schedules based on forecasted sales, individual employee knowledge and service requirements.
- Coach sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Interview, hire, and develop all members of management
- Conduct weekly management meetings to motivate management members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Host bi-weekly performance conference calls with the district to discuss strategies to increase customer loyalty applications.
- Developed new store location from ground up by hiring and training efficient team.
Associate Store Team Manager
Aerie By American Eagle Outfitters
Simpsonville, KY
12.2018 - 02.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Increased sales from 1.2 million dollars to 2.4 million dollars in 3 years through development of staff and understanding business acumen.
Assistant Store Manager
Aerie By American Eagle Outfitters
Simpsonville, KY
08.2012 - 12.2018
- Developed Aerie sales from a $200,000 store into into a 1.2 million dollar which resulted in a promotion
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and
- Provided problem solving solutions when mapping and executing sales floor merchandise changes.
- Promoted professional growth and facilitated talent development in associates and mangers.
Sales Lead Keyholder
Aerie By American Eagle Outfitters
LOUISVILLE, Kentucky
12.2011 - 08.2012
- Improved customer service by projecting friendly and knowledgeable attitude.
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Trained and mentored new employees.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Provided sales feedback to management to address concerns in sales reports.
- Submitted reports to assistant and store managers to aid in business decision-making and planning
Education
Associate Degree - Liberal Arts And Sciences
Jefferson Community And Technical College
Louisville, KY05.2014
Skills
- Teambuilding
- Decision-Making
- MS Office
- Active Listening
- Flexible and Adaptable
- Multitasking Abilities
- Excellent Communication
- Written Communication
- Planning and Coordination
- Self-Motivated
- Organization and Time Management
- Attention to Detail
- Problem-Solving
- Good Telephone Etiquette
- Data Entry
Timeline
Store Manager
Aerie By American Eagle
02.2022 - Current
Associate Store Team Manager
Aerie By American Eagle Outfitters
12.2018 - 02.2022
Assistant Store Manager
Aerie By American Eagle Outfitters
08.2012 - 12.2018
Sales Lead Keyholder
Aerie By American Eagle Outfitters
12.2011 - 08.2012
Associate Degree - Liberal Arts And Sciences
Jefferson Community And Technical College