Leslie Gallardo
4449 McKinley St NE Lacey,Wa
Summary
Driven by a results-focused approach, I leveraged my contract negotiation skills and customer service expertise at John L Scott Talent Group to exceed client expectations and foster repeat business. As a mentor and team leader, I've successfully managed multiple projects simultaneously, demonstrating my ability to multitask and grow independently or with a team, ensuring client retention during critical transitions. Well-qualified team leader, with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Real Estate Agent
John L Scott Talent Group
09.2017 - Current
- Proficiently managing contracts, negotiations, and all aspects of Real Estate transactions to finalize sales and exceed customer expectations.
- Setting and attending meetings with potential buyers and sellers via zoom or in person to discuss market conditions, strategize purchase preferences, and what to expect in the buying & selling process.
- Maintained connections with clients, attorneys, lenders, escrow to encourage repeat business and referrals.
- Established positive flow of communication with agents, clients, escrow, and personnel involved in closing transactions via email, phone, or connecting inquiries to appropriate contacts.
- Able to handle multiple transactions at once, ensuring we meet all deadlines and keeping strong relationships with all parities involved.
Team Manager - Commercial Janitorial Cleaning Co.
Superclean Janitorial
06.2015 - 07.2021
- Led employee relations through effective communication, coaching, training, and development.
- Consulted with customers via phone, email, and in person meetings to assess needs and propose optimal solutions. Ensured all deadlines for cleaning projects were completed on time.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Coordinate inventory management for cleaning supplies and equipment, optimizing budget utilization.
Banking Customer Service Representative
Venture Bank/First Citizens Bank
05.2007 - 06.2014
- Assisted customers with navigating bank systems, completing transactions or closing accounts. Processed various transactions with accuracy according to bank standards and legal requirements. Proficiently underwent multiple bank audits with accuracy.
- Ability to multi task by working teller line, drive through line, and opening new accounts. Attending weekly meetings for business networking, managing client appreciation events, and working to ensure our branch manager had all her appointments and calendar up to date.
- Maintained a positive outlook during a bank shut down and purchase of Venture Bank to First Citizens bank. Ability to adapt and learn a brand new system, new owners, and kept client retention during the transition by keeping strong relationships.
- Very proficient in using ten key and keyboard for data entry, account numbers, banking transactions, and new account entry daily; working up to 100 transactions per day.
- Scanning in customer information for online filing, and copying & emailing required documents as needed.
- Maintaining customer information & confidentiality 100% of the time.
Restaurant Server
Tugboat Annie's
12.2004 - 01.2010
- Cultivated warm relationships with regular customers. Ability to handle large parties and multiple tables at once. Assisted with bussing tables, making drinks, dishwashing, and multiple roles.
- Worked with POS system to place orders, manage bills, and handle complimentary items if needed.
- Kept server areas clean and stocked to increase efficiency while working tables. Helped others bring food or drink orders if they fell behind.
- Took part in catering large work parties in banquet room while efficiently working with our cooks to ensure food was ready, tables set, and making sure events ran smoothly.
Education
Real Estate License - Real Estate
Rockwell Real Estate School
Washington08.2016
Associate of Arts - General Studies
South Puget Sound Community College
Olympia, WA06.2015
Skills
- Customer service expert
- Email, phone, in person service skills
- Ability to multi-task
- Mentor, manager, team leader
- Ordering and inventory of supplies
- Scheduling appointments proficiently
- Contract writing & negotiation
- Prepared to grow/succeed with team or independently
- Document scanning & filing
- Able to type 60 WPM with 90% accuracy
- Able to proficiently use a 10-key
Certification
- 2020 MIC'D Award John L Scott
- 2020 Presidents award John L Scott
- 2021 Realtor of the year John L Scott
- 2021 President elite award John L Scott
- 2021 Level up award John L Scott
- 2022 Mentor of the year John L Scott
- 2022 Presidents gold for sales John L Scott
- 2023 Emerald award
Timeline
Real Estate Agent
John L Scott Talent Group
09.2017 - Current
Team Manager - Commercial Janitorial Cleaning Co.
Superclean Janitorial
06.2015 - 07.2021
Banking Customer Service Representative
Venture Bank/First Citizens Bank
05.2007 - 06.2014
Restaurant Server
Tugboat Annie's
12.2004 - 01.2010
Real Estate License - Real Estate
Rockwell Real Estate School
Associate of Arts - General Studies
South Puget Sound Community College
- 2020 MIC'D Award John L Scott
- 2020 Presidents award John L Scott
- 2021 Realtor of the year John L Scott
- 2021 President elite award John L Scott
- 2021 Level up award John L Scott
- 2022 Mentor of the year John L Scott
- 2022 Presidents gold for sales John L Scott
- 2023 Emerald award
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