Leslie garcia sierra
Stafford,VA
Summary
Multi-talented dental assistant with several years of expertise assisting with all areas of dental treatment. Committed to supporting administrative duties such as charting, records management and appointment setting while supporting dentists. Talented at closely monitoring patients during procedures to quickly address issues with pain or discomfort.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dental Assistant/Front Desk Receptionist
Niles Dental
Woodbridge, VA
08.2021 - Current
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Educated patients on proper oral hygiene techniques and habits.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Sterilized instruments according to established guidelines and protocols.
- Ordered supplies necessary for daily operations of the practice.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Greeted customers warmly and made them feel welcome.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Handled sensitive information in a confidential manner.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Updated customer information in databases regularly to ensure accuracy of records.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Resolved billing issues with insurance companies in a timely manner.
- Created charts for new patients prior to their appointment date.
- Performed clerical duties such as photocopying, faxing, scanning and mailing documents when necessary.
- Verified patient information to ensure accuracy of records.
- Facilitated communication between patients and dental providers through relaying messages accurately.
- Provided excellent customer service by responding promptly to inquiries via telephone, email or in person.
Dental Assistant/Front Desk Receptionist
Complete Dental
Falls Church, VA
01.2020 - 06.2021
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
Education
Bachelor of Science - Biology
George Mason University
Fairfax, VA05-2027
Associate of Science - Biology
Northern Virginia Community College
Annandale, VA05-2024
High School Diploma -
Falls Church High School
Falls Church, VA06-2017
Skills
- Patient Counseling
- Patient Relations
- Inventory Management
- Instrument preparation
- Patient Education
- Patient Services
- Dental Hygiene
- Equipment Sterilization
- Infection control procedures
- Insurance Billing
- Dental terminology knowledge
- Patient schedule management
- Taking X-rays
- Treatment room setup
- Exam room setups
- Chair-side support
- Treatment Room Breakdown
- Dental impressions
- Appointment Scheduling
- Patient Scheduling
- OSHA Regulations Knowledge
- Dental Radiography
- Regulatory Compliance
- Knowledgeable in microsoft
- Stress management techniques
- Periodontics
- Dental impression specialist
- Oral Healthcare
- Patient Care Coordination
- Electronic Charting
- Complex Problem-Solving
- Medical Records Management
- Team Collaboration
- Patient records gathering
- First Aid Training
- Strong writing and verbal skills
- Oral X-Rays
- Chairside assistance
- Proficient in microsoft
- Cash handling experience
- Calendar Management
- Front Office Support
- Guest Relations
- Information Protection
- Front Desk Management
- Conflict Management
- Inventory Oversight
- Oral and written communications
- Time Management
- Guest Services
- Fluent in English and Spanish
- Listening Skills
- Administrative Support
- Microsoft Office
Certification
- x ray certification
Languages
Spanish
Professional
English
Professional
Timeline
Dental Assistant/Front Desk Receptionist
Niles Dental
08.2021 - Current
Dental Assistant/Front Desk Receptionist
Complete Dental
01.2020 - 06.2021
Bachelor of Science - Biology
George Mason University
Associate of Science - Biology
Northern Virginia Community College
High School Diploma -
Falls Church High School
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