Leslie Gilbert
Chico,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Administrative Assistant/Clerical Support Supervisor
Home and Health Care Management
05.2020 - 10.2022
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Head Housekeeper
Motel 6
02.2019 - 07.2019
- Improved overall guest satisfaction by maintaining impeccable cleanliness and organization of all hotel areas.
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Managed scheduling of housekeeping staff, minimizing overtime expenses while maintaining quality service levels.
- Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
Data Entry Specialist
DXC
06.2016 - 12.2018
- Enhanced data accuracy by meticulously inputting and validating information from various sources.
- Improved efficiency in data entry tasks by streamlining processes and utilizing keyboard shortcuts.
- Compiled data and reviewed information for accuracy prior to input.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Secured and protected data from unauthorized access by complying with security protocols.
Housekeeper
Self Employed
02.2013 - 12.2015
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Polished fixtures to achieve professional shine and appearance.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Certified Nurses’ Assistant
Willows Care Center
08.2013 - 12.2013
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
Registered Nursing
Butte Community College
3536 Butte Campus Drive12.2024
Certified Nursing Assistant -
Willows Care Center
320 N. Crawford Ave Willows CA 95988Graduate/Diploma -
Hamilton Union High School
620 Canal St. Hamilton City, CA 95951Skills
- Able to read, write and speak Spanish and English at a proficient level
- Receiving a high Phone call volume/De-escalation specialist
- Office Administration
- Client and Patient Support
- Support CEO and Physicians
- Appointment Scheduling
- Spreadsheet Management
- Data Entry
- Scheduling
- Minute Taking
- Meeting planning
- Covid-19 Guidelines
References
- Laura Bass, (530) 680-5044, Chico, CA
- Shelly Estrada, (714) 875-3509, Chico, CA
- Elizabeth Cortez, (530) 354-8789, Chico, CA
Timeline
Administrative Assistant/Clerical Support Supervisor
Home and Health Care Management
05.2020 - 10.2022
Head Housekeeper
Motel 6
02.2019 - 07.2019
Data Entry Specialist
DXC
06.2016 - 12.2018
Certified Nurses’ Assistant
Willows Care Center
08.2013 - 12.2013
Housekeeper
Self Employed
02.2013 - 12.2015
Registered Nursing
Butte Community College
Certified Nursing Assistant -
Willows Care Center
Graduate/Diploma -
Hamilton Union High School
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