Leslie Glaze
Wesley Chapel,NC
Summary
Assistant Account Manager with 10+ years of experience in benefits administration, claims handling, and HRIS management. Demonstrates exceptional problem-solving and client relation skills, ensuring efficient and accurate benefit processing. Proven track record of delivering superior customer service and resolving complex benefit issues swiftly.
Overview
10
10
years of professional experience
Work History
Assistant Account Manager
National Financial Partners (NFP)
07.2014 - 11.2016
- Provided professional and timely service for brokers, clients and participants
- Participated in new business implementation process
- Participated in open enrollment planning and implementation
- Processed qualifying events, terminations and updates
- Assumed other duties specified by Account Manager.
Benefits Specialist
BCBSNC
04.2022 - Current
- Interpret member benefits by researching complex benefit booklets, Summaries of Benefits and Coverage and Custom Group Summaries for ASO groups
- Provide superior customer service to an average of 80 members daily pertaining to their benefits
- Multitask within an environment consisting of multiple platforms to resolve complex benefit and claim issues
- Act as liaison for member who have out-of-state benefits by developing and maintaining strong relationships with other BCBS plans
- Act as an advocate for members pertaining to claim and billing issues with medical and pharmaceutical providers.
Assistant Account Manager
Contemporary Benefits Advisors
03.2019 - 04.2022
- Effectively utilized HRIS system to process and maintain all benefits administration including benefit enrollment, terminations, dependent changes, and legally mandated benefit data
- Identified, managed, and resolved errors resulting from benefits administration, HRIS system and enrollment processes
- Served as direct contact for questions regarding benefit eligibility and respond timely to all employee inquiries to ensure quick, equitable, and courteous resolution
- Assisted in census reporting and prepare benefit related reports, spreadsheets, etc
- Assisted with benefits orientation and training activities for new hires, managers, related to qualifying events and open enrollment.
Case Manager
Liberty Mutual Insurance
11.2016 - 09.2017
- Managed an average of 120 short-term disability claims on a monthly basis
- Reviewed claim materials against disability policy coverage to determine liability and adjudicates the claim
- Gathered clinical information from providers to determine type of disability
- Worked with Case Management nurses and physician reviewers to determine medical necessity of the disability
- Performed benefit calculations based on type of policy and state regulations.
Education
Bachelor of Arts - Business Administration
Strayer University
VirginiaSkills
- Problem-solving
- Data analysis
- Critical thinking
- Claims
- HRIS
- Client relations
Volunteer
Leader of Care team for large church
Union County Community Shelter
Production team for large church
Timeline
Benefits Specialist
BCBSNC
04.2022 - Current
Assistant Account Manager
Contemporary Benefits Advisors
03.2019 - 04.2022
Case Manager
Liberty Mutual Insurance
11.2016 - 09.2017
Assistant Account Manager
National Financial Partners (NFP)
07.2014 - 11.2016
Bachelor of Arts - Business Administration
Strayer University
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