Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Leslie Gomez

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Overview

3
3
years of professional experience

Work History

Customer Service Representative

East Valley Water District
05.2022 - Current
  • Greet customers warmly to set tone of customer experience and provide a welcoming and friendly atmosphere. Provide enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Exhibited high energy and professionalism when dealing with clients and staff alike.
  • Build sustainable relationships and provide world class customer service.
  • Assist customers in the lobby or by phone with any questions and/or concerns regarding their account/utility bill and assist in educating customers about billing, payment processing and supporting policies and procedures.
  • Identify customers' needs, clarify information, research every issue, and provide solutions and alternatives.
  • Ensure all interactions with customers in person or by phone are notated on customer accounts for future reference.
  • Manage inbound and outbound calls in a timely manner including transferring calls to other departments within the organization as needed, as well as, responding to customer requests for products, services, and company information
  • Assist customers in navigating company website by improving overall user experience.
  • Manage in a timely manner, the Customer Service email inbox responding to account questions, leak issues, general questions among various other requests.
  • Process incoming applications that come in through Adobe Sign or email, calling customers with updates and any missing documents and information required or needed.
  • Assist customers with applications to start or stop account services upon new ownership or sold properties.
  • Actively listen to customer, handle concerns quickly and when needed, escalate major issues to supervisor.
  • Scan documents and save in database to keep records of essential organizational information.
  • Perform cash, credit card and check transactions to complete customer utility payments.
  • Balance out cash drawer at end of day.
  • Process and import incoming payments from several exterior payment files, such as CBB, Pay-near-me, Princeton, Kiosk, Web payment and IVR phone payments, onto customer accounts ensuring payments balance.
  • Complete my job duties as assigned every month in a professional and timely manner with little to no supervision.
  • Respond proactively and positively to rapid change.
  • Assist with special events and programs from other departments
  • Communicated with staff members to stay informed about volunteer opportunities and events.

Recruiter/ Receptionist

Express Employment Professional
08.2021 - 04.2022
  • Verify applicant reference and employment details.
  • Developed recruiting strategies to identify qualified candidates through effective screening process.
  • Generated specific candidate and career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre- screening assessments.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Track candidates and push for feedback on disqualifications.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Manage inbound and outbound calls in a timely maner.
  • Ran E verify.
  • Offer positions if candidate best fits the job duties and description.
  • Note all calls and conversations in our system.
  • Keep in contact with clients via email if associates have questions or concerns.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
  • Conducted in person interviews to assess applicants relevant knowledge, skills, experience and aptitudes.

Education

High School Diploma -

San Gorgonio Highschool
San Bernardino
06-2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Critical thinking
  • Good listening skills
  • Responsible
  • Decision Making
  • Written Communication
  • Multitasking abilities
  • Computer proficiency
  • Leadership
  • Word
  • Microsoft
  • Excel
  • Power Point
  • Outlook

Languages

Spanish
Full Professional

Timeline

Customer Service Representative

East Valley Water District
05.2022 - Current

Recruiter/ Receptionist

Express Employment Professional
08.2021 - 04.2022

High School Diploma -

San Gorgonio Highschool
Leslie Gomez