Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Leslie Gonzalez

West Palm Beach,FL

Summary

Motivated individual with a strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience customer satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

Christopher’s Kitchen
01.2019 - 01.2023
  • Cross-trained staff members, resulting in a increase in customer satisfaction.
  • Performed as lead server. Led by example. In charge of training new staff and evaluating performance.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Elderly Caregiver

Mediterranean Assisted Living Facility
01.2019 - 05.2020
  • Performed light house keeping duties including cleaning & meal preparation.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.

Bartender

True Food Kitchen
01.2018 - 01.2019
  • Responsible for training new employees.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Server

Boca Resort & Club
01.2017 - 01.2018
  • Served customers in a friendly, efficient manner following outlined Forbes steps of service.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.

Server

Fashion Cuisine Restaurant Group
01.2014 - 01.2017
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Education

Bachelor of Arts - General Studies

Florida Atlantic University
Boca Raton, FL

Associate of Arts -

Palm Beach State College
West Palm Beach, FL

Skills

  • First Aid and Safety
  • Medication Administration
  • Patient care
  • Critical care nursing
  • Feeding assistance
  • Staff Development
  • Point of Sale Knowledge
  • High-Volume Dining
  • Staff Management
  • Staff Scheduling
  • Server Training

Certification

  • CPR Training - 2017
  • Personal Training - 2016 -2018
  • Word, Excel, Powerpoint - 2017

Languages

Spanish
Native or Bilingual

Timeline

Server

Christopher’s Kitchen
01.2019 - 01.2023

Elderly Caregiver

Mediterranean Assisted Living Facility
01.2019 - 05.2020

Bartender

True Food Kitchen
01.2018 - 01.2019

Server

Boca Resort & Club
01.2017 - 01.2018

Server

Fashion Cuisine Restaurant Group
01.2014 - 01.2017

Bachelor of Arts - General Studies

Florida Atlantic University

Associate of Arts -

Palm Beach State College

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Leslie Gonzalez