Leslie Gonzalez
Summary
Energetic individual with excellent leadership and organizational skills. Focused on increasing team productivity while meeting exacting standards for presentation and taste. Accomplished multitasker with disciplined approach.
Overview
19
19
years of professional experience
Work History
In Room Dining Supervisor
The Joseph
08.2020 - Current
- Enhanced guest satisfaction by ensuring timely delivery of in-room dining orders and maintaining high-quality presentation.
- Reduced wait times for guests with prompt coordination between kitchen staff and room service attendants.
- Maintained a clean and organized work environment, adhering to strict hygiene standards and regulations.
- Conducted regular inventory checks, ensuring adequate stock levels for seamless service delivery.
- Coordinated with other departments to accommodate special requests such as allergy restrictions or surprise amenities for celebrations.
- Helped the restaurant in resetting tables and restocking.
- Maintained Forbes Standards and trained oncoming staff members
- Food ran and restocked condiments daily for Cafe at The Joseph
- In Charge of the Restaurants Bar and Coffee Bar
In Room Dining Supervisor and Banquet Captain
Omni Hotels & Resorts
06.2013 - 08.2020
- Trained new team members on proper in-room dining procedures, fostering a culture of exceptional service.
- Addressed guest complaints and concerns professionally, implementing solutions to ensure complete satisfaction.
- Improved communication between front desk, housekeeping, and kitchen staff for seamless order fulfillment and guest relations.
- Developed strong relationships with key hotel vendors to ensure reliable supply chain management.
- Increased repeat business through personalized attention to VIP clients'' culinary preferences.
- Reduced wait times for guests with prompt coordination between kitchen staff and room service attendants.
Banquet Server and Captain
Gaylord Opryland Hotel
03.2008 - 05.2013
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
- Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
Banquet Server
Sheraton Music City Hotel
03.2005 - 02.2008
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Carried out professional service, retaining polite and friendly approach at all times.
Education
Santa Ana Community College
Santa Ana, CA05.2004
Skills
- Reservation Management
- Food Safety Compliance
- Employee Scheduling
- Table setting knowledge
- Hospitality industry experience
- Word and Excel
- Bilingual(English and Spanish)
Timeline
In Room Dining Supervisor
The Joseph
08.2020 - Current
In Room Dining Supervisor and Banquet Captain
Omni Hotels & Resorts
06.2013 - 08.2020
Banquet Server and Captain
Gaylord Opryland Hotel
03.2008 - 05.2013
Banquet Server
Sheraton Music City Hotel
03.2005 - 02.2008
Santa Ana Community College
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