Leslie Gonzalez
Miami,FL
Summary
Hardworking Waitress and Bottle Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
2
2
years of professional experience
Work History
Server/ Cocktail WAITRESS
One K Miami
Miami Brickell, FL
11.2023 - Current
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
Server/VIP Bottle Server
The Locust
Miami Beach, FL
08.2022 - 10.2023
- Engaged with guests by providing information about available bottles.
- Applied knowledge of menus to increase upselling opportunities
- Managed daily covers for over 200 guests, maintaining a clean and organized work station throughout the shift and completing all assigned side tasks promptly
Beverage Cart Girl
Melreese Country Club
Miami, FL
03.2022 - 02.2023
- Replenished product stock on cart throughout day as needed based on demand.
- Maintained a high level of customer satisfaction by promptly attending to guests' drink requests
- Maintained a high level of guest service by continuously monitoring and attending to their needs.
Education
Associate of Arts - Film And Video Production
Miami Dade College
Miami, FL07-2020
Skills
- Table Setting
- Safe Food Handling
- Guest Engagement
- Order Management
- Menu knowledge
- Exceptional customer service
- Sales Techniques
- Special dietary requirements
- POS operation
- Suggestive Selling
Timeline
Server/ Cocktail WAITRESS
One K Miami
11.2023 - Current
Server/VIP Bottle Server
The Locust
08.2022 - 10.2023
Beverage Cart Girl
Melreese Country Club
03.2022 - 02.2023
Associate of Arts - Film And Video Production
Miami Dade College