Leslie Gonzalez
Winchester,CA
Summary
Dynamic and detail-oriented professional with extensive experience at Paradise Chevrolet Cadillac, excelling in customer service and cash handling. Proven ability to enhance client satisfaction through effective communication and problem-solving skills. Recognized for optimizing workflow and fostering team collaboration, contributing to a positive and efficient work environment. Fluent in Spanish.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Paradise Chevrolet Cadillac
12.2014 - 08.2020
- Greeted and assisted customers, ensuring positive first impressions and addressing inquiries promptly.
- Managed multi-line phone system, directing calls efficiently to appropriate departments or personnel.
- Maintained organized reception area, enhancing professionalism and creating a welcoming environment for visitors.
- Processed customer transactions accurately, handling payments and paperwork with attention to detail.
- Coordinated communication between departments, facilitating smooth operations and timely information flow.
- Developed knowledge of automotive services offered, providing informed assistance to customers regarding their needs.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed administrative tasks such as filing, data entry, and document preparation, supporting overall productivity.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Warranty Administrator
Paradise Chevrolet Cadillac
12.2014 - 08.2020
- Assisted in processing warranty claims and documentation for accurate record-keeping.
- Developed familiarity with warranty management systems to support daily operations.
- Learned company policies and procedures related to warranties and product returns.
- Maintained organized files for warranty claims to ensure easy access and retrieval.
- Supported team members by preparing essential reports on warranty issues and resolutions.
- Participated in training sessions to enhance knowledge of warranty processes and tools.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Monitored factory recalls and announcements to stay on top of changes.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Processed claim paperwork and followed up on missing information to complete processing.
- Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently.
- Gathered paperwork and contacted customers to book appointments.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Generated, posted and attached information to claim files.
Service Cashier
Paradise Chevrolet Cadillac
12.2014 - 08.2020
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with inquiries and product information to enhance service experience.
- Managed cash register operations, ensuring compliance with financial protocols.
- Resolved customer complaints effectively, fostering positive relationships and satisfaction.
- Handled customer inquiries, resolving issues promptly for increased satisfaction.
- Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
- Processed returns and exchanges efficiently, adhering to store policies and procedures.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check, or authorized charge account.
- Efficiently communicated any discrepancies or inconsistencies found within pricing systems to management staff for prompt resolution.
- Completed end-of-day closing procedures thoroughly and efficiently, preparing the register for the next business day''s opening staff member.
- Managed high-volume checkout lines calmly and professionally during peak hours, ensuring timely service for all customers.
- Supported fellow employees by covering shifts when needed or assisting with extra tasks during busy periods.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Chaparral High School
Temecula, CASkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Administrative skills
- Initiative-taking
- Spreadsheet tracking
- Multitasking and organization
- Fluent in English and Spanish
- Microsoft office
Languages
Spanish
English
Timeline
Front Desk Receptionist
Paradise Chevrolet Cadillac
12.2014 - 08.2020
Warranty Administrator
Paradise Chevrolet Cadillac
12.2014 - 08.2020
Service Cashier
Paradise Chevrolet Cadillac
12.2014 - 08.2020
Chaparral High School
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