Leslie Gorman
Office Manager/Customer Service
Philadelphia,PA
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Dedicated home health care provider brings 10-year background patients in-home and conducting physical assessments, dressing wounds and assisting with bathing and grooming activities, and financial management of Social Security and pension payments.
Polite and courteous professional with in-depth knowledge of CPR and first aid. Committed to collaborating with physicians and families to provide quality patient care.
Overview
21
21
years of professional experience
Work History
Office Manager
Aviva Mental Health Services
05.2023 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
In home care for elderly dementia patient
Home Care Agency
Bruceton Mills, WV
04.2024 - 08.2024
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
Patient Service Representative
Mon Medical Center
03.2022 - 07.2023
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Owner
Magdalynes Blyss Holistic Healing Center
04.2003 - 04.2018
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Education
Associate of Applied Science - Court Reporting And Court Reporting Software
Stenotype Institute of Jacksonville Inc
Jacksonville, FL04.2002
High School Diploma -
Naples American High School
Naples Italy06.1983
Skills
- Office Management
- Customer Service
- Compliance Monitoring
- Administrative Support
- Data Entry
- Customer Relations
- Regulatory Compliance
- Document Management
- Mail Handling
Timeline
In home care for elderly dementia patient
Home Care Agency
04.2024 - 08.2024
Office Manager
Aviva Mental Health Services
05.2023 - Current
Patient Service Representative
Mon Medical Center
03.2022 - 07.2023
Owner
Magdalynes Blyss Holistic Healing Center
04.2003 - 04.2018
Associate of Applied Science - Court Reporting And Court Reporting Software
Stenotype Institute of Jacksonville Inc
High School Diploma -
Naples American High School
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