Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Leslie Grande

El Monte,CA

Summary

Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at In-N-Out Burger. Excelled in enhancing customer satisfaction and engagement through effective problem-solving and relationship building. Skilled in cash handling and time management, consistently meeting sales targets. Proven track record of fostering team productivity and maintaining high standards of store organization.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Associate

In-N-Out Burger
01.2016 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Prioritized helping customers over completing other routine tasks in store.

Retail Sales Associate

Victoria's Secret
10.2014 - 12.2015
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.

JV Head Coach

Arroyo High School
11.2013 - 01.2015
  • Developed players'' skills and increased overall team success through targeted coaching methods.
  • Supported academic advisors in monitoring student-athlete academic progress, emphasizing the importance of balancing sports commitments with scholastic achievement.
  • Motivated athletes to consistently strive for excellence in both academics and athletics.
  • Fostered a positive and supportive environment, promoting teamwork and sportsmanship among athletes.
  • Ensured compliance with school policies and league regulations, maintaining a high standard of integrity within the JV athletic program.
  • Enhanced team performance by implementing effective training strategies and techniques.
  • Coordinated team-building activities that fostered camaraderie and unity among players.
  • Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Offered constructive feedback to clients to help reach goals.

Retail Sales Associate

Aldo Shoes
10.2013 - 07.2014
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Supported store management in planning and executing seasonal promotions and sales events.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.

Education

Bachelor of Science - Health Sciences

California State University - Dominguez Hills
Carson, CA
05.2025

Associate of Science - Biology

Citrus College
Carson, CA
06.2014

High School Diploma -

Arroyo High School
El Monte, CA
06.2012

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Cash Handling
  • Customer Engagement
  • Decision-Making
  • Complex Problem-Solving
  • Relationship Building
  • Oral communication
  • Management Support
  • POS System Operation
  • Goal-Driven

Certification

  • Community Planning to Improve the Quality of life Training - Spring 2024

Languages

Spanish
Native or Bilingual

Timeline

Associate

In-N-Out Burger
01.2016 - Current

Retail Sales Associate

Victoria's Secret
10.2014 - 12.2015

JV Head Coach

Arroyo High School
11.2013 - 01.2015

Retail Sales Associate

Aldo Shoes
10.2013 - 07.2014

Bachelor of Science - Health Sciences

California State University - Dominguez Hills

Associate of Science - Biology

Citrus College

High School Diploma -

Arroyo High School

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Leslie Grande