Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
36
36
years of professional experience
Work History
CEO
Self
01.1987 - Current
Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Analyzed industry trends and tracked competitor activities to inform decision making.
Founded performance- and merit-based evaluation system to assess staff performance.
Oversaw business-wide changes to modernize procedures and organization.
Developed key operational initiatives to drive and maintain substantial business growth.
Created succession plans to provide continuity of operations during leadership transitions.
Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
Secretary
DPM Contracting
02.1999 - 10.2001
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Provided clerical support to company employees by copying, faxing, and filing documents.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Answered multi-line phone system and enthusiastically greeted callers.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Scheduled appointments and conducted follow-up calls to clients.
Handled daily scheduling tasks and provided administrative support for entire department.
Transcribed and organized information to assist in preparing speeches and presentations.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Entered data into system and updated customer contacts with information to keep records current.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Maintained electronic filing systems and categorized documents.
Maintained office supplies inventory by checking stock and ordering new supplies.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Office Administration - Executive Assistant And Executive Secretary
Point Park University
Pittsburgh, PA
High School Diploma -
Northgate Msenior High School
Pittsburgh, PA
06.1986
Skills
Strategic Partnership
Business Alliance
Budgetary Oversight
Mergers and Acquisitions
Public Relations Understanding
Business Administration
Market Research
Account Management
Financial Management
Conflict Alleviation
Business Development
Relationship Management
Media Coverage
Project Oversight
Recruiting and Hiring Top Talent
Market Understanding
Sales and Marketing
Leadership and People Development
Adaptable and Flexible
Effective Communicator and Public Speaker
Employee Motivation and Performance
Attention to Quality
Profit and Loss
Organizational Leadership
Articulate Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Secretary
DPM Contracting
02.1999 - 10.2001
CEO
Self
01.1987 - Current
Office Administration - Executive Assistant And Executive Secretary