LESLIE GREEN
LAFAYETTE,US
Summary
Indiana University Pre-med student. Obtained CCMA certification in May 2025. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
4
4
years of professional experience
Work History
Member Specialist
Sam's Club
Bloomington, Indiana
10.2025 - Current
- Coordinated membership sign-ups and renewals, increasing member satisfaction and retention.
- Resolved member issues promptly to maintain a positive shopping environment.
- Collaborated with team to implement promotional events, boosting member engagement and participation.
- Trained new team members on customer service protocols and store policies.
- Processed transactions accurately at point-of-sale systems to ensure smooth operations.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Receptionist
Lafayette Nail Spa
Lafayette, US
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to incoming calls in a timely manner.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Retail Sales Associate
Aeropostale
Lafayette, US
10.2022 - Current
- Greeted customers and provided outstanding customer service.
- Greeted customers and provided support with product inquiries, selections, and transactions to ensure satisfaction.
- Assisted customers in completing purchases, locating items, and enrolling in reward programs to enhance shopping experience.
- Answered questions about store policies and addressed customer concerns.
- Opened, shelved, and merchandised new products in organized displays to attract customers and promote sales.
Medical Assistant Student
Franciscan Physician Network
Lafayette, US
01.2025 - 04.2025
- Obtained and documented patient medical history, vital signs, and current complaints to ensure comprehensive intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to enhance patient experience and foster a compassionate environment.
- Monitored patient charting and scheduling processes for accuracy and compliance with established protocols.
Team Lead
Panera Bread
Lafayette, US
12.2023 - 10.2024
- Evaluated employee skills and knowledge to identify training needs and mentored individuals to enhance their competencies.
- Coached team members on techniques to improve job task completion and overall performance.
- Trained new team members on company procedures and safety requirements to ensure compliance and readiness.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Bachelor of Science - Neuroscience
Indiana University-Bloomington
Bloomington05-2029
Medical Assisting -
Greater Lafayette Career Academy
Lafayette, IN06-2025
Certified Clinical Medical Assistant -
05-2025
Skills
- Customer service
- Telephone skills
- Communication
- Patient care
- HIPAA compliance
- Medical terminology
- Time management
- Scheduling
- Vital signs
- Phlebotomy
- CPR
- Organizational skills
- Attention to detail
- Multitasking
- Adaptability
- Team collaboration
- Cooperation
- Team leadership
- Training
- Client engagement
- Sales strategy
Languages
- Spanish
- English, Native
- Spanish, Native
Timeline
Member Specialist
Sam's Club
10.2025 - Current
Medical Assistant Student
Franciscan Physician Network
01.2025 - 04.2025
Team Lead
Panera Bread
12.2023 - 10.2024
Receptionist
Lafayette Nail Spa
08.2023 - Current
Retail Sales Associate
Aeropostale
10.2022 - Current
Bachelor of Science - Neuroscience
Indiana University-Bloomington
Medical Assisting -
Greater Lafayette Career Academy