Leslie Gross
Tucson,AZ
Summary
Results-driven Learning & Development professional with 15+ years of experience designing, developing, and delivering training programs for employees, leaders, and national conference audiences. Skilled at creating instructional materials, facilitating engaging in-person and virtual training. Proficient in Microsoft Office 365, web-based learning platforms, and LMS administration. Recognized for building collaborative partnerships, improving training processes, and aligning development initiatives with organizational goals.
Overview
25
25
years of professional experience
Work History
Employee Learning & Development Specialist
Arizona's Children Association
10.2021 - 05.2022
- Designed and delivered onboarding and program-specific training, including New Employee Orientation.
- Created engaging presentation materials, e-learning modules, and online support assets.
- Served as LMS administrator, managing enrollment, tracking completions, and generating reports.
- Partnered with leadership and SMEs to design development programs emphasizing inclusion and performance improvement.
- Supported training event logistics, including scheduling, materials, and communications.
Long Term Care Case Manager
Banner University Health Plans
07.2020 - 10.2021
- Conducted assessments for 50+ members, developing individualized care plans aligned with needs and goals.
- Coordinated care with providers and community resources to improve outcomes and ensure compliance.
- Delivered ongoing communication and support to members and families navigating complex systems.
Trainer and Coach
Sustainable Change Coaching
04.2019 - 03.2020
- Designed and facilitated training sessions for national audiences of court leaders and supervisors.
- Delivered online courses, virtual training modules, and coaching guides integrating DEI principles.
- Coordinated and delivered coaching skills sessions at national conferences and workshops.
- Partnered with organizations to ensure learning content addressed current challenges and industry standards.
Training & Education Coordinator
Arizona Superior Court
02.2018 - 04.2019
- Developed and evaluated 50+ training programs to meet state COJET requirements.
- Coordinated logistics, materials, and presenter support for conferences and large-scale training events.
- Administered LMS for 350+ employees, ensuring compliance and accurate tracking.
- Designed onboarding content and facilitated HR, policy, and leadership training sessions.
- Partnered with stakeholders to implement learning strategies for 1,000+ employees.
Child Welfare Practice Improvement Specialist
Arizona Department of Child Safety
05.2016 - 02.2018
- Facilitated supervisor and staff coaching sessions using case review data and performance metrics.
- Designed targeted training solutions to improve staff performance and program effectiveness.
- Followed all company policies and procedures to deliver quality work.
Child Welfare Program Specialist
Arizona Department of Child Safety
04.2011 - 05.2016
- Supervised 9 program specialists and launched onboarding and supervisor coaching programs for 100+ new employees.
- Designed and delivered large-scale training sessions on safety, risk assessment, and best practices.
- Partnered with courts and community stakeholders to refine training and improve service delivery.
Unit Supervisor – Arizona Young Adult Program
Arizona Department of Child Safety
06.2009 - 04.2011
- Managed team of 8 specialists serving youth transitioning out of foster care.
- Oversaw case management, legal services, and policy development to ensure effective program delivery.
Kinship Unit Supervisor
Arizona Department of Child Safety
04.2006 - 06.2009
- Created and launched Family Connections Kinship Unit, serving 300+ families and strengthening kinship caregiver supports.
- Built community partnerships to provide families with necessary training and resources.
Assistant Program Manager – Contracts & Accounting Division
Arizona Department of Child Safety
01.2005 - 04.2006
- Managed multimillion-dollar budget and oversaw contracts, accounting, and compliance units.
- Led RFP processes and collaborated with vendors, providers, and leadership to maintain high-quality service delivery.
Program Specialist
Arizona Department of Child Safety
05.2001 - 01.2005
- Designed and delivered onboarding curriculum and training manuals for new case managers.
- Trained 100+ staff on policy, procedures, and state/federal child welfare requirements.
- Served as liaison to courts, tribal agencies, and community partners to align services.
Investigator, Case Manager
01.1997 - 01.2001
- Developed case management expertise and facilitated training for new specialists.
Education
M.Ed. - Educational Leadership
Northern Arizona University
Tucson, AZB.S. - Family and Consumer Resources
University of Arizona
Tucson, AZInstructional Design Certificate -
Association For Talent Development
RemoteCertified Trainer - Employee Training
Arizona Department of Economic Security
TucsonAssociate Certified Coach - Professional Coaching
International Coaching Federation
RemoteGroup Coaching - Professional Coaching
Karen Cappello Coaching
TucsonLicensed Coaching Trainer - Professional Coaching
Coaching Out of The Box
RemoteSkills
- Training & Curriculum Development
- Instructional Design & Adult Learning
- In-Person & Virtual Facilitation
- Leadership Development & Coaching
- Stakeholder Engagement & Collaboration
- Process Improvement & Change Management
- Public Speaking & Presentation
- Microsoft Office 365
- Canva
- Zoom
- Microsoft Teams
- Content development
- E-learning platforms
- Online collaboration
Timeline
Employee Learning & Development Specialist
Arizona's Children Association
10.2021 - 05.2022
Long Term Care Case Manager
Banner University Health Plans
07.2020 - 10.2021
Trainer and Coach
Sustainable Change Coaching
04.2019 - 03.2020
Training & Education Coordinator
Arizona Superior Court
02.2018 - 04.2019
Child Welfare Practice Improvement Specialist
Arizona Department of Child Safety
05.2016 - 02.2018
Child Welfare Program Specialist
Arizona Department of Child Safety
04.2011 - 05.2016
Unit Supervisor – Arizona Young Adult Program
Arizona Department of Child Safety
06.2009 - 04.2011
Kinship Unit Supervisor
Arizona Department of Child Safety
04.2006 - 06.2009
Assistant Program Manager – Contracts & Accounting Division
Arizona Department of Child Safety
01.2005 - 04.2006
Program Specialist
Arizona Department of Child Safety
05.2001 - 01.2005
Investigator, Case Manager
01.1997 - 01.2001
M.Ed. - Educational Leadership
Northern Arizona University
B.S. - Family and Consumer Resources
University of Arizona
Instructional Design Certificate -
Association For Talent Development
Certified Trainer - Employee Training
Arizona Department of Economic Security
Associate Certified Coach - Professional Coaching
International Coaching Federation
Group Coaching - Professional Coaching
Karen Cappello Coaching
Licensed Coaching Trainer - Professional Coaching
Coaching Out of The Box
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