Summary
Overview
Work History
Education
Skills
Timeline
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Leslie Guerra

Arlington,TX

Summary

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Also, customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

9
9
years of professional experience

Work History

Sales Associate

Ross Dress for Less
Arlington, TX
08.2024 - Current
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Performed other duties as assigned by management.

Yearbook Staff Member

Yes Prep Southwest Public School
Houston , TX
08.2019 - 08.2020
  • Organized and distributed yearbook materials to staff members.
  • Created layouts for pages in the yearbook using software programs.
  • Incorporated feedback from faculty, staff, and students into the design of the yearbook.
  • Photographed events throughout the school year for use in the book.
  • Edited photographs and designed graphics for inclusion in the yearbook.
  • Compiled contact information from teachers and students for distribution of final product.
  • Collaborated with other staff members on layout design ideas as well as marketing strategies for increasing sales.
  • Assisted with distribution of completed books after they arrived from printer.
  • Coordinated and developed theme and design concepts for annual yearbook.
  • Filmed and photographed school events with professional photography equipment.

Sales Volunteer

St. Benedict the Abbot Catholic Church
Houston , TX
05.2016 - 10.2019
  • Greeted customers and provided information about the organization's mission and services.
  • Developed relationships with potential donors by providing personalized attention to their needs.
  • Created and implemented a plan for increasing sales of merchandise, such as t-shirts, mugs, and other items.
  • Maintained accurate records of all transactions, including donations and purchases.
  • Organized special events designed to promote the organization's mission while also generating revenue from ticket sales.
  • Operated register, handled cash and processed credit card transactions.

Teacher's Assistant

Windsor Village Elementary school
Houston , TX
03.2016 - 11.2018
  • Provided individualized assistance to students with special needs in the classroom.
  • Facilitated small group instruction and activities for students of varying abilities.
  • Assisted teachers with creating and maintaining a safe, orderly learning environment.
  • Supported teachers by preparing materials, setting up equipment, and organizing supplies.
  • Maintained accurate records of student attendance, grades, and behavior reports.
  • Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
  • Conducted assessments for new students entering the school district.
  • Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
  • Monitored students in class, hallways, and cafeteria to enforce school rules.
  • Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.

Education

Bachelor of Psychology - Psychology

University of Houston - Downtown
Houston, TX
12-2024

High School Diploma -

Yes Prep Southwest Public Schools
Houston , TX
08-2020

Skills

  • Customer Needs Assessment
  • Payment Processing
  • Problem-solving skills
  • Guest Relations
  • Positive and professional
  • Multi-tasking strength
  • Money Handling
  • Relationship Building
  • Client Service
  • Problem-Solving
  • Verbal/written communication
  • Meeting deadlines
  • Written and oral communication skills
  • Time Management
  • Listening Skills
  • Customer Service
  • Fitting room maintenance
  • Strategic Planning
  • Teamwork and Collaboration
  • Promotional support

Timeline

Sales Associate

Ross Dress for Less
08.2024 - Current

Yearbook Staff Member

Yes Prep Southwest Public School
08.2019 - 08.2020

Sales Volunteer

St. Benedict the Abbot Catholic Church
05.2016 - 10.2019

Teacher's Assistant

Windsor Village Elementary school
03.2016 - 11.2018

Bachelor of Psychology - Psychology

University of Houston - Downtown

High School Diploma -

Yes Prep Southwest Public Schools

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Leslie Guerra