Leslie Guerra
Staten Island,NY
Summary
Healthcare Implementation Specialist and Project Manager with extensive experience leading EHR implementations and managing end-to-end onboarding for medical practices, including physicians, nurses, and clinical staff. Proven ability to collaborate closely with development teams on system updates, enhancement requests, workflow improvements, and issue resolution to optimize platform performance and user experience. Highly skilled in project scope analysis, system configuration, training delivery, troubleshooting, and post–go-live support within complex healthcare environments. Adept at managing multiple concurrent projects, ensuring regulatory compliance, and serving as a key liaison between clients, engineering, and internal stakeholders to deliver efficient, high-quality healthcare IT solutions.
Overview
6
6
years of professional experience
Work History
Project Manager/Software Implementation Specialist
CureMD
Manhattan, NY
03.2023 - Current
- Develop and deliver comprehensive training programs on EMR system functionality and workflows.
- Provide individualized training and support to physicians, ensuring they are comfortable using the new system.
- Gather feedback from physicians on the EMR system and make recommendations for improvement.
- Assist with the configuration and customization of the EMR system to meet the specific needs of physicians.
- Troubleshoot any technical issues that arise with the EMR system.
- Provide ongoing support to physicians as they use the EMR system.
Case Manager/ Administrative Assistant
Mariners Residence
01.2021 - 04.2023
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Coordinate and manage the delivery of services from a variety of providers, including physicians, therapists, social workers, and community-based organizations.
- Monitor client progress and make necessary adjustments to care plans as needed.
- Provide education and support to clients and their families.
- Document all aspects of client care in a clear and concise manner.
Medical Scribe/Medical Assistant
Consultants In Urology
Staten Island, NY
01.2021 - 06.2022
- Used EMR system to manage patient records, always maintaining patient confidentiality according to HIPAA standards.
- Prepared detailed health care summaries of each patient and presented patients' cases to physicians prior to their visits
- Input details about patient histories, physical examinations, medications and other information into electronic charts.
- Manage various health care- related tasks, such as conducting diagnostic tests, sending prescriptions to pharmacies, and educating patients on treatment procedures
- Followed clinicians throughout shift in high-volume, busy environments.
- Set up equipment, tools and supplies for procedures and organize instruments as directed in surgeons' preference cards.
- Managed and maintained surgical suites by sterilizing and organizing equipment.
Medication Technician/Medical Scribe
Mariners Residence
01.2020 - 01.2021
- Distributed medication to patients in a timely manner
- Educated patients about medications, procedures and physician's instructions.
- Responsible for keeping count of narcotic medications
- Performed wellness observations, documenting side effects for clinical follow-up.
- Researched medications to better understand properties and interactions with other drugs.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Education
Bachelor of Science - Biology
College of Staten Island of The City University of New York
06.2022
Skills
- EHR / EMR Systems Implementation & Support
- Healthcare Workflow Analysis & Optimization
- Clinical Documentation & Charting Standards
- Medical Terminology & Practice Operations
- Provider & Clinical Staff Training (Physicians, Nurses, Front Desk)
- HIPAA Compliance & Healthcare Privacy Regulations
- Appointment Scheduling & Practice Management
- Medication Management & Clinical Documentation Support
- Medical Records Management & Data Integrity
- Systems Configuration, Maintenance & Troubleshooting
- Project Coordination & Stakeholder Communication
- Cross-Functional Team Collaboration
- Risk Identification & Issue Resolution
- Multitasking, Prioritization & Time Management
- Critical Thinking & Problem Solving
- Microsoft Office Suite (Excel, Word, Outlook)
Languages
Spanish
English
Timeline
Project Manager/Software Implementation Specialist
CureMD
03.2023 - Current
Case Manager/ Administrative Assistant
Mariners Residence
01.2021 - 04.2023
Medical Scribe/Medical Assistant
Consultants In Urology
01.2021 - 06.2022
Medication Technician/Medical Scribe
Mariners Residence
01.2020 - 01.2021
Bachelor of Science - Biology
College of Staten Island of The City University of New York