Leslie Guzman
SALINAS
Summary
Energetic and multilingual wanting to work as a Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Veterinary Assistant
Animus,Inc
10.2023 - Current
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Administered medications to animals in treatment and documented changes in condition.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Provided customer support to clients, answering questions and addressing concerns.
- Improved client relations through effective communication and education on pet health needs.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
Tax Preparer
Noa Noa Tax
04.2021 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Educated clients on tax planning strategies, helping them save money in future years.
- Calculated estimated tax payments for clients.
- Utilized tax software to prepare returns and meet deadlines.
- Collaborated with clients to answer questions and provide advice on tax matters.
- Facilitated communication between clients and tax authorities.
Field Worker
La Selva Farms
04.2021 - 11.2022
- Enhanced team collaboration through clear communication and mutual support during field tasks.
- Weeded, thinned and pruned crops to encourage good growth.
- Reduced safety incidents by conducting thorough equipment inspections and following established safety protocols.
- Demonstrated adaptability by adjusting quickly to changing weather conditions or unexpected obstacles encountered during fieldwork operations.
- Weeded herb and vegetable gardens to provide healthy environment for plant growth.
Cashier
La Vina Market
06.2018 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Tax Preparer
Laurel Tax & Immigration Service
10.2020 - 06.2021
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
Education
Associate Veterinary Assistant - Veterinarian Assisting
Central Coast College
Salinas, CA10.2023
High School Diploma -
Alisal High School
Salinas, CA05.2020
Skills
- Client Communication
- Animal Safety
- Medication Administration
- Customer Satisfaction
- Patience and composure
- Appointment Scheduling
- Knowledge of Safety Procedures (OSHA)
- Client Education
- Veterinary Terminology
- Pharmacy inventory
- Organization skills
- Income Tax Preparation
- Reliability and punctuality
- Professional Appearance
- Public Speaking
Certification
- Certified Tax Preparers, Noa Noa Tax Service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Veterinary Assistant
Animus,Inc
10.2023 - Current
Tax Preparer
Noa Noa Tax
04.2021 - Current
Field Worker
La Selva Farms
04.2021 - 11.2022
Tax Preparer
Laurel Tax & Immigration Service
10.2020 - 06.2021
Cashier
La Vina Market
06.2018 - 07.2021
Associate Veterinary Assistant - Veterinarian Assisting
Central Coast College
High School Diploma -
Alisal High School
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