Culinary endeavors
Leslie Hall
New Boston,United States
Summary
With a proven track record at Saint Joseph Center of Hope (CCSEM), excel in staff management and strategic planning, significantly enhancing operational efficiency and team productivity. Through leadership promoting a culture of excellence and collaboration, leveraging skills in crisis management and Microsoft Office to achieve and surpass goals. Resourceful substance abuse and mental health professional with experience in providing individual and group support to help clients suffering from substance abuse issues and mental health. Skilled in developing and implementing treatment plans, conducting assessments and providing referrals to external resources. Committed to advocating for client rights and helping build positive coping skills.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Supervisor
Saint Joseph Center of Hope (CCSEM)
10.2018 - Current
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining harmonious working environment conducive to productivity.
- Enhanced communication within team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to organization's core values, leading by example and fostering culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Optimized scheduling to ensure full coverage during peak hours without over staffing, balancing customer service with cost efficiency.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Served as primary liaison between company management and external partners in joint ventures or co-promotions.
- Planned and executed successful PR events, ensuring positive exposure for Saint Joseph Center of Hope.
- Managed internal, external, and crisis communications.
- Actively participated in trade shows and conferences, representing the brand professionally.
- Provided counsel to senior leadership on public relations matters, helping shape overall business strategy.
- Managed complex caseloads effectively by prioritizing tasks and keeping organized records of case materials.
- Developed strong working relationships with opposing counsel, fostering a collaborative environment for dispute resolution.
- Developed strategies to resolve cases in client's best interest.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Pursued quarterly growth targets through strong leadership, analysis, problem-solving, team building, and coaching.
- Identified opportunities for growth by staying current on industry trends and best practices in community engagement.
- Increased program visibility by organizing and participating in public presentations, workshops, and events.
- Nurtured long-lasting relationships with key community figures and organizations, ensuring continued support for organization's mission and goals.
Recovery Coach
Saint Joseph Center of Hope
10.2018 - 12.2019
- Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
- Mentored new Recovery Coaches, sharing best practices and contributing to their professional development.
- Gathered information about useful resources and helped coordinate referrals.
- Provided crisis intervention services when necessary, connecting clients with appropriate emergency resources as needed.
- Participated in multidisciplinary meetings focused on providing comprehensive assistance.
- Maintained strict adherence to confidentiality standards, protecting clients'' privacy during the recovery process.
- Improved client recovery rates by developing personalized coaching plans tailored to individual needs.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Developed and maintained strong online presence, resulting in increased brand awareness and audience growth.
- Established relationships with industry influencers to create guest posts or collaborative projects that expanded reach and enhanced credibility within the field.
- Supported team objectives by consistently meeting or exceeding individual productivity goals.
- Met strict deadlines under pressure without compromising quality or accuracy in completed projects.
- Overseeing staff of 15.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Strategic Planning
- Staff Development
- Staff Discipline
- Policy Enforcement
- Analytical Thinking
- Team Collaboration and Leadership
- Documentation And Reporting
- Crisis Management
- PR strategy development
- Community Engagement
- Communications strategies
- Brand Awareness
- Case Management
- Office Administration
- Client Communication
- Legal Analysis
- Microsoft Office
- Courtroom Etiquette
- Legal Research
- Legal writing
- Contract Administration
- Proposal management
- Strong research skills
- Compliance knowledge
- Non-Profit Organization Funding
- Partnership Building
- Resource development
- Fundraising expertise
- Research and analysis
- Cultural Competency
- Decision-Making
- Emergency Response
- Administration and Reporting
- Policy analysis
- Government relations
- Content Development
- Information Gathering
- Hazardous Materials Handling
- De-Escalation Techniques
- Substance Use Screening
- Substance Abuse Knowledge
- Client Advocacy
- Active Learning
- Patient confidentiality
- Clinical Documentation
- Professional boundaries
- Motivational Interviewing
- Judgment and Decision Making
- Addiction Recovery Support
- Mental health assessments
- Adult mental health
- Mental Health Crisis Response
- Mental Health Education
- First Aid Training
- Emergency planning
- Public Safety
- Stress management and resilience
- Vital signs monitoring
- Measuring and monitoring vitals
- Basic patient care
- CPR
- Document analysis
- Quick Decision Making
- Undercover Networking
- Calm in crisis situations
- Detailed report writing
- Risk Assessment
- Witness interviews
- Video surveillance systems
- Conflict de-escalation
- Relationship building and management
- Integrity and Honesty
- Report Writing
- Mental Resilience
- Multicultural Sensitivity
- Performance Appraisals
- Incident Prioritization
- Public Safety Awareness
- Memory retention
- Strategic Visioning
- Effective Decision Making
- Data-driven decision-making
- Policy compliance understanding
- Patient Safety
- Attention to Detail
Education
Bachelor of Science - Human Resource & Organized Leadership
Cleary University
Howell, MI05.2011
Certification
- CCAR Certificate - 2018
- Ethics Certificate - 2018
- CPR Certificate - 2023
- Mental Health First Aid Certificate - 2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 15 staff members.
Quote
You are never too old to be what you might have been.
George Eliot
Interests
Botanical propagation
Literary indulgences of diverse genres
Outdoor Activities
Golf
Psychology
Software
Microsoft Office
Google Drive
Affiliations
- Community Mental Health Monroe MI
- Monroe County Drug Court Panel
- CCARF
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offHealthcare benefitsPersonal development programsTeam Building / Company Retreats4-day work weekPaid sick leave401k matchStock Options / Equity / Profit SharingLanguages
English
Native or Bilingual
Timeline
Supervisor
Saint Joseph Center of Hope (CCSEM)
10.2018 - Current
Recovery Coach
Saint Joseph Center of Hope
10.2018 - 12.2019
Bachelor of Science - Human Resource & Organized Leadership
Cleary University
- CCAR Certificate - 2018
- Ethics Certificate - 2018
- CPR Certificate - 2023
- Mental Health First Aid Certificate - 2018
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