Leslie Hamilton
North Charleston,South Carolina
Summary
Dynamic Medical Service Coordinator with extensive experience at LifeStance Health, excelling in patient care coordination and HIPAA compliance. Proven ability to enhance scheduling efficiency and manage patient records meticulously. Adept at fostering trust through empathetic communication while ensuring regulatory adherence, contributing to improved patient experiences and operational excellence.
Developed strong coordination and patient interaction skills in fast-paced healthcare environment, seeking to transition into new field. Demonstrates proficiency in managing patient care and administrative tasks, ensuring efficient operations. Ready to leverage these skills to make positive impact in new role.
Offering strong foundation in healthcare principles and patient interaction skills, ready to learn and grow in medical service coordination environment. Contributes strong organizational and communication abilities to support patient care and administrative functions. Ready to use and develop problem-solving and multitasking skills in a Medical Service Coordination role.
Overview
3
3
years of professional experience
Work History
Medical Service Coordinator
LifeStance Health
06.2025 - 11.2025
- Coordinated patient appointments to enhance scheduling efficiency.
- Assisted in managing patient records using electronic health record systems.
- Ensured accurate documentation of patient interactions and services provided.
- Managed caseloads effectively to ensure timely access to care for all assigned patients.
- Maintained thorough knowledge of community resources available to patients, connecting them with appropriate services when necessary.
- Collaborated with team members to deliver quality health care to patients.
- Conducted regular audits of patient files for compliance with regulatory requirements, ensuring prompt resolution of any discrepancies identified during the review process.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Communicated with patients, ensuring that medical information was kept private.
Patient Service Representative
Southern Orthopedics & Sports Medicine
10.2024 - 05.2025
- Assisted patients in scheduling appointments and managing inquiries efficiently.
- Provided support for insurance verification and patient eligibility checks.
- Maintained accurate patient records using electronic health record systems.
- Collaborated with clinical staff to streamline patient flow and improve service delivery.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Unit Secretary
Roper Saint Francis Healthcare
02.2023 - 10.2024
- Managed patient admissions and discharges efficiently, ensuring accurate documentation and smooth transitions.
- Coordinated appointment scheduling, optimizing workflow for medical staff and enhancing patient access to care.
- Maintained electronic health records with precision, supporting compliance with healthcare regulations and best practices.
- Assisted in inventory management of medical supplies, contributing to operational efficiency within the unit.
- Communicated effectively with patients and families, fostering a supportive environment during medical visits.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurses, and other healthcare personnel.
- Coordinated communication between medical staff and patients' families, keeping everyone informed on treatment plans and progress updates.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
Education
No Degree - English Literature
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Forth Dorchester High School
North Charleston, SC05-2006
Skills
- Organizational growth
- HIPAA compliance
- Patient scheduling
- Insurance verification
- Patient care coordination
- Medical terminology
- Reception
- Patient care
- Medical office procedures
- Patient admittance
Languages
English
Native or Bilingual
Timeline
Medical Service Coordinator
LifeStance Health
06.2025 - 11.2025
Patient Service Representative
Southern Orthopedics & Sports Medicine
10.2024 - 05.2025
Unit Secretary
Roper Saint Francis Healthcare
02.2023 - 10.2024
No Degree - English Literature
Southern New Hampshire University
High School Diploma -
Forth Dorchester High School