Leslie Hannah

Work History

Backoffice Processor Specialist

TSI/Toyota

09.2022 - Current

Analyzed user requirements and developed solutions to meet needs.
Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
Trained and supported end-users with software, hardware, and network standards and use processes.
Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
Investigated and resolved accounting, service and delivery concerns.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Tracked customer service cases and updated service software with customer information.
Cross-trained and provided backup support for organizational leadership.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Processed customer service orders promptly to increase customer satisfaction.

Senior Revenue Management Analyst

UPS Corporate Headquarters

10.2006 - 02.2022

Presented oral and written reports on general economic trends, individual corporations and entire industries.
Orchestrated client-centered financial packages factoring in current market trends.
Monitored market trends and news to identify emerging opportunities.
Assisted in preparation of presentations, data tables and other documents for investor meetings.
Created and maintained precise and accurate models, charts and reports.
Conducted due diligence on potential investments and presented findings to investors.
Developed financial models to assess potential investments and identify potential risks.
Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
Conducted primary and secondary research to better understand customer needs and behaviors.
Assembled reports and presentations to share insights and recommendations with stakeholders.
Tracked key performance indicators to measure success of campaigns.
Created customized marketing materials to increase product awareness.
Utilized specialized software to capture and process data.
Collaborated with cross-functional teams to develop and implement market research strategies.
Identified appropriate marketing channels and target customers for campaigns.

Account Manager

UPS

08.2004 - 03.2006

Recorded accurate and efficient records in customer database.
Presented professional image consistent with company's brand values.
Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Set and achieved company defined sales goals.
Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
Maintained current knowledge of evolving changes in marketplace.
Educated clients on new products or services to increase customer engagement with brand.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Quoted prices, credit terms and other bid specifications.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Informed customers of promotions to increase sales productivity and volume.
Kept detailed records of daily activities through online customer database.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Attended monthly sales meetings and quarterly sales trainings.
Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.

Pricing Specialist

UPS

04.2000 - 08.2004

Managed campaigns for various clients that consistently exceeded sales goals.
Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
Conducted primary and secondary research to better understand customer needs and behaviors.
Tracked key performance indicators to measure success of campaigns.
Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
Created customized marketing materials to increase product awareness.
Utilized specialized software to capture and process data.
Researched and evaluated potential new markets and products.
Generated reports to support development and implementation of marketing plans.
Collaborated with cross-functional teams to develop and implement market research strategies.

Administrative Assistant

UPS

05.1997 - 04.2000

Scheduled office meetings and client appointments for staff teams.
Processed customer orders accurately and within agreed timeframes to meet service standards.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Executed record filing system to improve document organization and management.
Created and maintained databases to track and record customer data.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Transcribed and organized information to assist in preparing speeches and presentations.
Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Assisted coworkers and staff members with special tasks on daily basis.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Performed research to collect and record industry data.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Managed filing system, entered data and completed other clerical tasks.

Senior Leasing Agent

Twelve Oaks Corporate Housing

02.1994 - 05.1997

Maximized rental income while minimizing expenses through effective planning and control.
Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Resolved conflicts between tenants regarding noise, encroachments, and parking.
Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Distributed flyers to raise awareness of properties and attract more tenants.
Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Collected rent and tracked resident payments and information in computer system.
Kept properties in compliance with local, state and federal regulations.
Registered clients on database to enable tracking history and maintain updated records.
Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Completed annual rent calculations using housing database software.
Conducted regular inspections of both interior and exterior of properties for damage.
Responded to Common Area Maintenance (CAM) inquiries.
Generated leads for sales and rental properties through cold calls and referrals.
Verified tenant incomes and other information before accepting lease applications.

Summary

Overview

Work History

Backoffice Processor Specialist

Senior Revenue Management Analyst

Account Manager

Pricing Specialist

Administrative Assistant

Senior Leasing Agent

Education

Bachelor of Arts - Business Administration

Associate of Arts - Accounting And Finance

Associate of Arts -

High School Diploma -

Real Estate License

Skills

Timeline

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