Hi, I’m
Leslie Hardwick
Spokane,WA
Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin
Summary
Committed and perceptive administrative professional with a strong drive to empower individuals to reach their objectives. Proficient in building valuable connections through networking with clients and potential partners. Skilled in enhancing productivity and service excellence in various settings. Recognized for reliability, ethical leadership, and a well-rounded mix of organizational, technical, and business skills. An adept team player, dedicated to ensuring operational and service success through collaboration.
Overview
16
years of professional experience
1
Certificate
Work History
Spokane Tribe of IndiansWellpinit, WA
Telecom Billing Manager
08.2019 - Current
Job overview
- Established Broadband operations for new Internet Service Provider
- Vetted software for billing and customer relationship management
- Created and managed multiple budgets
- Created positions and assisted in hiring process to staff (5) new positions
- Assisted with grant submissions for multiple Federal funds, State funds and Digital Equity support
- Managed telecom customer management and billing for up to 300 customers and accounts payable/receivable for multiple accounts
Spokane Tribe of IndiansWellpinit, WA
Office Manager
08.2018 - 08.2019
Job overview
- Assisted in facility maintenance management for 30+ buildings, communicating with multiple contractors and outside vendors while providing quality customer service
- Organized office processes including Accounts Payables & Receivables, Purchasing and Inventory Management
- Enhanced record-keeping by researching and obtaining computerized maintenance management system to track work orders from request to completion, inventory management, and budget forecasting
- Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy
- Managed operational budget using accounting protocol
KWIS Radio Station, Coeur d'Alene TribePlummer, ID
Station Manager
12.2013 - 09.2017
Job overview
- Curated, distributed and maintained station materials including programming & production schedules
- Participated in workforce development activities with various programs including youth, Community organizations and public schools to recruit and train station volunteers
- Delivered reports and responded to inquiries from Board of Directors, Community Advisory Committee, and Community members
- Researched market trends, demographics, pricing strategies, and other relevant information to develop marketing plan
- Maintained social media accounts
- Complied reports for FCC and other regulatory requirements.
Coeur d'Alene Tribe Language ProgramPlummer, ID
Grants Support Specialist
01.2013 - 12.2013
Job overview
- Prepared internal quarterly monitoring reports
- Analyzed information obtained from staff to determine strategies for meeting goals and objectives
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences
- Wrote reports and correspondence from dictation and handwritten notes
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
KWIS Radio Station, Coeur d'Alene TribePlummer, ID
Social Media Specialist/ Office Manager/ Project Coordinator
11.2007 - 10.2010
Job overview
- Identified community needs through research and analysis
- Assisted in developing project and company vision, strategies and tactics
- Established and maintained cooperative relationships with representatives of community, consumer, employee, and public interest groups
- Organized public appearances and exhibits to increase awareness
- Scheduled appointments and maintained master calendar
- Drafted internal documents and memoranda
- Designed promotional materials
- Collaborated with cross-functional teams to draft project schedules and plans
Education
Southeastern UniversityLakeland, FL
Some College (No Degree) from Business Administration
Skills
- Customer Relationship Management
- Strategic Planning
- Financial Management
- Data Entry & Database Management
- Leadership
- Project Coordination
- Social Media Management & Digital Marketing
- Communication skills
- Microsoft Office
Certification
- Digital Marketing
- Computer Applications & Office Technology
Timeline
Telecom Billing Manager
Spokane Tribe of Indians
08.2019 - Current
Office Manager
Spokane Tribe of Indians
08.2018 - 08.2019
Station Manager
KWIS Radio Station, Coeur d'Alene Tribe
12.2013 - 09.2017
Grants Support Specialist
Coeur d'Alene Tribe Language Program
01.2013 - 12.2013
Social Media Specialist/ Office Manager/ Project Coordinator
KWIS Radio Station, Coeur d'Alene Tribe
11.2007 - 10.2010
Southeastern University
Some College (No Degree) from Business Administration
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