Leslie Hardwick
Hope,USA
Summary
Dynamic CCMA with a proven history at BCSC Health Center, excelling in patient care and blood collection. Adept at managing electronic health records and enhancing patient satisfaction through effective communication. Recognized for attention to detail and multitasking abilities, ensuring seamless clinic operations and high-quality service delivery.
Overview
30
30
years of professional experience
Work History
CCMA
BCSC Health Center/Employer Health Partners
07.2017 - Current
- Demonstrate proven track record of delivering high-quality care while ensuring patient safety and satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Confidently perform blood draws and EKGs, and are able to give vaccines and injections.
- Answer phone calls, schedule patients, respond to messages, refill medications, check in patients, and other various duties.
Receptionist/Billing/Scheduling/CCMA
Columbus GYN and Adult Medicine
11.2005 - 07.2017
- Greeted and assisted patients upon arrival in a welcoming manner.
- Scheduled appointments using electronic health record systems efficiently.
- Managed patient inquiries and provided information about services offered.
- Coordinated with medical staff to facilitate smooth patient flow throughout the clinic.
- Handled billing inquiries and processed insurance information accurately.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Receptionist/IT Team member
Columbus Regional Hospital
03.1996 - 09.2005
- Worked in the lab area, checking in patients and working with lab reports.
- I worked with outside clients on the billing.
- Received my technical certificate, and moved to the IT department.
Education
Associates Degree - Medical/Clinical Assistant
Ivy Tech
Columbus, IN06-2017
Skills
- Patient care
- Blood collection
- EKG testing
- Medical scheduling
- Electronic health records
- Customer relationship management
- Appointment coordination
- Inventory management
- Attention to detail
- Basic math
- Computer skills
- PPE use
- Remote office availability
- Multitasking
- EPIC Software Proficiency
- First aid and CPR
Leadership Experience
I was on the team that implemented the new hospital lab system and on the dean’s list many semesters during my time at Ivy Tech. I am also familiar with the EPIC EMR.
References
References available upon request.
Timeline
CCMA
BCSC Health Center/Employer Health Partners
07.2017 - Current
Receptionist/Billing/Scheduling/CCMA
Columbus GYN and Adult Medicine
11.2005 - 07.2017
Receptionist/IT Team member
Columbus Regional Hospital
03.1996 - 09.2005
Associates Degree - Medical/Clinical Assistant
Ivy Tech