Leslie Harris
Summary
Proven Licensed Practical Nurse with a track record of enhancing patient outcomes at Treyburn Rehabilitation Center. Expert in medication administration and vital signs monitoring, coupled with compassionate care, ensured improved patient satisfaction. Demonstrated ability to work under pressure, achieving significant quality improvements in patient care through effective collaboration and clinical judgment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Licensed Practical Nurse
Treyburn Rehabilitation Center
11.2016 - Current
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
- Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
Licensed Practical Nurse
Universal Healthcare Oxford
11.2011 - 11.2016
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
Customer Service Representative
ACS, A Xerox
02.2005 - 11.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Nursing Diploma - Practical Nursing
Vance-Granville Community College
Henderson, NC08.2011
Skills
- Medication Administration
- Direct Patient Care
- Vital signs monitoring
- HIPAA Compliance
- Wound Care
- Compassionate Care
- Physical Assessment
- Clinical Documentation
- Geriatric Care
- Vital signs
- Clinical judgment
- Patient Care
Certification
American Heart Association BLS CPR Certified.
eCard code 235415140875
Issue date 3/28/2023 Renewal date 03/2025
Timeline
Licensed Practical Nurse
Treyburn Rehabilitation Center
11.2016 - Current
Licensed Practical Nurse
Universal Healthcare Oxford
11.2011 - 11.2016
Customer Service Representative
ACS, A Xerox
02.2005 - 11.2011
Nursing Diploma - Practical Nursing
Vance-Granville Community College
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