LESLIE HARRISON
Lincolnton
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Flooring Sales Specialist
Lowe's Home Improvement
08.2021 - Current
- Assisted customers in selecting flooring options that meet their aesthetic and functional needs.
- Collaborated with installation teams to ensure timely and accurate project completions.
- Developed tailored solutions by assessing client requirements and recommending appropriate materials.
- Trained new team members on product knowledge and customer service protocols to enhance performance.
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Drove team revenue totals by bringing in top sales numbers.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Discussed pricing, additional charges, and payment plans during sales process.
- Conducted accurate measurements of client spaces for efficient installation planning and cost estimation.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Card Services Representative
Fiserv
07.2020 - 06.2021
- Worked with coworkers to improve the customer service experience and achieve team goals through high client satisfaction rates
- Resolved fraud issues over the phone with various customers on a daily basis
- Quickly investigated and resolved customer complaints and inquiries
- Followed all customer call guidelines, such as service levels, handling time, and productivity
- Evaluated technical problems using the company's troubleshooting resolution tree while leveraging my personal expertise to find appropriate solutions
- Aided customers by carefully listening, identifying problems, and making recommendations based on my extensive product knowledge
- Used to enter data for call notes, suggestions, and questions
Customer Representative
The Walking Company
05.2019 - 01.2020
- Listened to the questions and concerns of customers in order to provide answers or responses
- Aided sales associates by providing knowledgeable assistance with a variety of issues
- Use standard office equipment and computer programs
- Accepted credit card payments and offered self-serve payment options after explaining charges on customer bills
- Looked at account histories and service histories to see if there were any patterns or issues that needed to be addressed
- Reviewed and updated customer account profiles in Software
- Made recommendations for potential products or services by gathering customer information and analyzing customer needs
Customer Sales Representative
Concentrix Corporation
12.2018 - 05.2019
- Was in charge of keeping track of customer accounts and relationships
- Customers bought TV, internet, and cellphone services from me
- Increased customer loyalty by providing outstanding service in response to questions, and complaints
- Entered information about customer interactions into [Software] to track requests, document problems, and keep track of solutions provided
- Placed a strong emphasis on product specifications in order to meet the needs of customers
- Customer confidentiality is important to me
- Educated customers about promotions to increase sales
- Met and consistently exceeded revenue quotas by promoting products and services during routine calls
Manager
Metro by T-Mobile
09.2016 - 08.2018
- Was in charge of hiring and training new employees, as well as creating employee schedules
- Improved sales, management, and operations performance by identifying and focusing on areas that needed improvement
- Used my strong leadership and problem-solving abilities to keep the team running smoothly and organize workflows to meet any daily demand
- Instruct and train store employees on how to provide excellent customer service
- Assign roles and responsibilities to employees for operational efficiency
Education
High School Diploma -
Lincolnton High School
Lincolnton, NC06.2016
Skills
- Computer literacy
- Payment handling
- Flooring
- Mathematical calculations
- Accurate measurements
- Upselling strategies
- Cost estimation
- Expert product knowledge
- Client follow-up
- Sales target achievement
- Teamwork and collaboration
- Customer service
- Attention to detail
- Multitasking Abilities
- Active listening
- Verbal and written communication
- Continuous improvement
- Meeting sales goals
LANGUAGES
Spanish
Bilingual
Timeline
Flooring Sales Specialist
Lowe's Home Improvement
08.2021 - Current
Card Services Representative
Fiserv
07.2020 - 06.2021
Customer Representative
The Walking Company
05.2019 - 01.2020
Customer Sales Representative
Concentrix Corporation
12.2018 - 05.2019
Manager
Metro by T-Mobile
09.2016 - 08.2018
High School Diploma -
Lincolnton High School
Similar Profiles
Don BusbyDon Busby
Receiver at Lawes Home Lowe's home ImprovementReceiver at Lawes Home Lowe's home Improvement
Mathew RockwellMathew Rockwell
Managed and Organized Incoming Products at Lowe's Home ImprovementManaged and Organized Incoming Products at Lowe's Home Improvement
DAVID LOWEDAVID LOWE
Team Member at Lowe's Home ImprovementTeam Member at Lowe's Home Improvement
Kelton JonesKelton Jones
Fulfillment Associate at Lowe's Home ImprovementFulfillment Associate at Lowe's Home Improvement
Shaina HarrisShaina Harris
Barista at StarbucksBarista at Starbucks