Summary
Overview
Work History
Education
Skills
Timeline
Leslie Hayes

Leslie Hayes

Olympia,WA

Summary

Dynamic and passionate professional with a proven track record at Bank of America, enhancing client retention through exceptional customer service and meticulous financial management. A quick learner and hard worker, skilled in high-volume transaction handling and fostering positive relationships. Achieved a significant increase in efficiency, demonstrating both strong interpersonal and analytical abilities.

Overview

40
40
years of professional experience

Work History

Hairstylist

Self Employed Services
04.1998 - Current
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Organized sales area and work station to showcase products and boost sales.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
  • Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
  • Distributed business cards outside of salon to generate new business.
  • Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
  • Managed inventory of hair care products and tools, ensuring availability of necessary items.
  • Organized and participated in local beauty events, enhancing salon's community presence.
  • Collaborated with salon team to organize promotional events, driving increased foot traffic.

Grocery Team Member Bagger, Stocker, Customer Serv

Raley’s
01.1985 - 09.1998
  • Assisted customers to enhance shopping experience by providing product information and resolving inquiries.
  • Stocked shelves efficiently for maintaining organized and visually appealing store displays.
  • Improved store cleanliness by regularly cleaning and organizing aisles.
  • Provided excellent customer service, ensuring satisfaction by addressing needs promptly.
  • Collaborated with team members to restock inventory and manage store layout for optimal shopping flow.
  • Enhanced checkout speed by efficiently operating cash registers and handling transactions.
  • Assisted in promotional activities to increase sales by setting up displays and distributing flyers.
  • Facilitated smooth store operations by coordinating with supervisors and following instructions.
  • Assisted customers with locating products to improve their shopping experience and satisfaction.

Bank Teller

Bank of America
01.1991 - 01.1998
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Counted and packaged currency and coins.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Reconciled cash drawer and resolved discrepancies.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Processed loan payments accurately, contributing to the overall efficiency of branch operations.
  • Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Placed orders for customer checks and verified starting numbers.
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
  • Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.

Sales Associate/ Buyer

Purely Physical
01.1990 - 01.1991
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

A/R, Payroll

Silva Plumbing
01.1988 - 12.1989
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.

Education

Sparks High School, Sparks, NV
06.1986

Skills

    Amazing Customer Service Skills

    Passionate

    Quick learner

    Hard Worker

Timeline

Hairstylist - Self Employed Services
04.1998 - Current
Bank Teller - Bank of America
01.1991 - 01.1998
Sales Associate/ Buyer - Purely Physical
01.1990 - 01.1991
A/R, Payroll - Silva Plumbing
01.1988 - 12.1989
Grocery Team Member Bagger, Stocker, Customer Serv - Raley’s
01.1985 - 09.1998
Sparks High School - ,

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Leslie Hayes