Leslie Heintz
Arlington,TX
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
15
15
years of professional experience
Work History
Store Manager
CVS Pharmacy
Arlington, TX
05.2012 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Beat Manager controlled Profit budget by 18.4 % in 2021
Assistant Store Manager
Michaels
Fort Worth, TX
09.2006 - 03.2012
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff of 30+, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Walked through store areas every morning to identify and proactively resolve issues negatively impacting operations.
Education
No Degree - Business
Tyler Junior College
Tyler, TXHigh School Diploma -
Robert E Lee High School
Tyler, TX2032
Skills
- Employee Motivation
- Recruitment and Hiring
- Program Optimization
- Quality Assurance
- Budget Control
- Customer Service Management
- Financial Statement Review
- Goal Setting
- Team leadership and coaching
- Relationship building and management
- Maximizing profitability
- Financial operations management
- Store displays
- Merchandising
- Customer Relations
- Goals and performance
- Personnel development
- Operations
- POS systems
- Product and service sales
- Staff training and development
- Team Building
- Hourly shift management
- Training and mentoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Store Manager
CVS Pharmacy
05.2012 - Current
Assistant Store Manager
Michaels
09.2006 - 03.2012
No Degree - Business
Tyler Junior College
High School Diploma -
Robert E Lee High School
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