Leslie Heller-Scarcello

• Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
• Imaged and scanned patient and registration documentation into electronic patient records.
• Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Followed up on missed appointments with patients to reschedule and promote continuity of care.
• Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
• Facilitated positive patient experiences by offering compassionate service, anticipating needs, and providing assistance throughout the registration process.

• Handled incoming mail, bills and invoices and completed appropriate actions.
• Maintained appropriate filing of personal and professional documentation.
• Displayed absolute discretion at handling confidential information.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
• Developed and implemented activities to improve clients' quality of life.
• Maintained entire family's schedule and organized events.
• Preserved patient safety by following safety protocols.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Facilitated transportation to and from appointments.
• Assisted clients with physical therapy exercises.
• Responsible for all medications

All Duties attributing to success as a funeral director

• Managed all aspects of funeral arrangements for smooth and efficient service delivery.
• Discussed pre-arranged funeral options and explained pricing to clients.
• Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
• Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.