Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leslie Hennelly

Pennsville,NJ

Summary

Unit Clerk experienced coordinating medical records, restocking supplies and answering multi-line phone systems for fast-paced medical units. Transcribes and faxes orders, scans records and organizes diverse forms. Computer-savvy and well-organized with strengths in data entry and file management.

Overview

38
38
years of professional experience

Work History

Unit Clerk

Inspira Medical Center
01.2022 - Current
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Answered multi-line telephone system, provided information and directed calls.
  • Delivered clerical support by handling range of routine and special requirements.
  • Provided clerical support, addressing routine, and special requirements.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Prepare and manage all OR and ENDO charts for surgeries

Customer Service Manager

David Hennelly Enterprises
06.2000 - 01.2022
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Eye Technician

Ophthalmology Associates
06.1988 - 05.1999
  • Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
  • Measured and recorded visual acuity and color vision testing.
  • Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.

Receptionist Clerk

Urology Associates Inc
09.1985 - 05.1988
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Responded to inquiries from callers seeking information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

Medical Assisting - Health Care

Lyons Technical Institute
Upper Darby, PA
02.1987

High School Diploma -

Upper Darby Senior High School
Drexel Hill, PA
06.1984

Skills

  • Reception Management
  • Retrieving Medical Records
  • Preparing Charts
  • Records Scanning
  • Chart Updating
  • Documentation Skills
  • Supply Requisition
  • Multi-Line Phone System
  • Medical Records Maintenance
  • Multitasking Abilities
  • Critical Thinking
  • Problem Solving
  • Decision Making
  • Healthcare Software Knowledge
  • Telephone Etiquette
  • Quality Assurance
  • Patient Scheduling
  • Attention to Detail

Timeline

Unit Clerk

Inspira Medical Center
01.2022 - Current

Customer Service Manager

David Hennelly Enterprises
06.2000 - 01.2022

Eye Technician

Ophthalmology Associates
06.1988 - 05.1999

Receptionist Clerk

Urology Associates Inc
09.1985 - 05.1988

Medical Assisting - Health Care

Lyons Technical Institute

High School Diploma -

Upper Darby Senior High School

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Leslie Hennelly