Leslie Herald
Staples
Florence,KY
19
years of professional experience
Dynamic Customer Service Supervisor with a proven track record in problem-solving, team leadership, and quality assurance. Committed to enhancing customer experiences and driving operational efficiency.
Work History
Customer Service Supervisor
19 YearsI currently do social media, webtech, escalation calls, question calls to help Frontline representatives with customer service questions, and help our retail stores with any system and order issues.
- Supervised daily operations, ensuring adherence to company policies and customer service standards.
Education
High School Diploma
Skills
Problem-solving
Time management
Customer service
Multitasking and organization
Team building and leadership
Decision-making
Team leadership
Training and mentoring
Customer relations
Positive and constructive feedback
Work prioritization
New hire training
Handling escalations
Issue resolution
Sales support
Complaint resolution
Complaint handling
Quality assurance
Continuous improvement
Call center operations
Account management
Timeline
Customer Service Supervisor
Staples
08.2007 - CurrentRead More
Dixie Heights
High School Diploma
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