Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Timeline
Generic

Leslie Hernandez

Chicago,IL

Summary

Experienced Strategic Professional with 13+ years of Relationship Management, Strategic Planning and Collaboration. Excelling in high-paced environments, having held various roles across presales, client partner management/expansion, engagement/professional services management. Experience in uncovering challenges and prescribing value-based solutions. Experience in quarterbacking internal and external teams to execute a roadmap. Always challenging myself to take on new opportunities with intention, a strategic plan and a growth mindset.

Overview

15
15
years of professional experience

Work History

Enterprise Account Manager

A.Team
05.2023 - 03.2024
  • Identifying and building trusted advisor relationships with key influencers and decision makers, specifically CxO's at the customer
  • Provide white glove customer experience during project planning, project management, active engagements and post engagements to clients like AstraZeneca, J&J, American Medical Association
  • Partner closely with SME's, Architects, and internal teams to help identify client project scope and needs, provide enterprise support, and to ensure compelling client proposals and recommendations
  • Defining a CXO relationship strategy within the customer, coordinating executive business reviews, dinners, events and maintaining customer satisfaction levels.
  • Managed sales pipeline via Hubspot and facilitated all stages of sale.
  • Driving negotiation, contracting and navigating internal and external approval processes
  • Managed and drove resolutions to complex situations - communicating cross-functionally with CS, legal, procurement, product, and sales teams to find solutions
  • Organized weekly meetings with clients, and engagement resources to understand feedback, communicate necessary updates, making sure team is meeting budget and delivery requirements
  • Also keeping a cadence post engagement to build relationships and identify any areas of opportunity
  • Working with marketing and customer success to develop formal references, PR and case studies highlighting impactful customer activity and workloads running on current platform.

Strategic Account Manager

MBO Partners
02.2022 - 03.2023
  • Provide high touch client service to communicate value proposition and achieve client retention
  • Develop frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges.
  • Established strong relationships within C-Suite across Procurement, Human Resources, Talent Acquisition, Operations, Finance, and Legal.
  • Partner with peers in other functional areas (e.g., customer success, marketing, leadership, product) to execute projects in ways that leverage the breadth and depth of resources
  • Produce insights, analyses and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the verticals and segments
  • Track customer & industry developments and trends and respond accordingly.
  • Diagnose and understand customer problems and identify ways to help clients address them.

Strategic Account Executive

Gradient AI
04.2021 - 12.2021
  • Proactively manage and go after a portfolio of assigned strategic level accounts.
  • Manage client relationships and assume ownership of deadlines and deliverables to ensure Gradient AI is positioned to win business.
  • Developed strong trusted relationships across prospect's buying journey including key stakeholders within C-Suite, leadership board, Procurement, IT, Data analytics, Operations, Finance, and Legal
  • Develop pipeline by maintaining a high level of activity/outreach directly and indirectly, deeply understanding the customers goals and objectives, and analyzing where Gradient AI can add value.
  • Organize and deliver executive level presentations, proposals, and agreements with customers.
  • Build and maintain relationships with channel partners to establish joint value propositions and customer value.
  • Traveled and attended industry conferences and company-sponsored events to network with clients and prospects to learn and share insights on key trends (webinars, etc.) and factors shaping insurance industry and value of machine learning and AI
  • Owned sales cycle and leveraged internal teams, SME's during entire sales process; discovery, demonstration, ROI Analysis, implementation, Proposal, legal and contracting
  • Excelled in self-driven manner within fast-paced, collaborative environment.

Enterprise Account Executive, Large Accounts

Upwork
11.2019 - 04.2021
  • Demonstrate a strong business case for Upwork through a consultative and value driven sales process, leveraging creativity in prospecting for new revenue streams within your portfolio.
  • Meet and exceed sales growth goals through forging relationships with key decision makers within target accounts with the end goal of securing new business and growing overall client revenue, in addition to securing partnership renewals
  • Identify, prioritize and track progress toward key account metrics and annual quota
  • Stay current on clients' business, industry, and key objectives and challenges so that you can be a trusted ally and provide thought leadership at the executive level through regular client QBRs and Executive Reviews
  • Collaborate with internal teams to coordinate resources throughout the sales cycle, including sales engineering, program management, customer care and product management
  • Present to a wide audience of potential buyers including C-level and executive stakeholders both in person and virtually

Senior Account Manager, Healthcare

CareerBuilder LLC
11.2018 - 10.2019
  • Manage the entire sales process from prospecting to close using consultative sales methods.
  • Meet and exceed sales targets.
  • Using a consultative approach to selling, identifying and qualifying leads, leading to sales opportunities with both new and existing customers.
  • Responsible for managing and generating new business - 60% Farming and 40% Hunting
  • Maintaining a high level of Sales activity and building a healthy opportunity sales pipeline to achieve and exceed monthly/annual sales quota
  • Prospect for potential customers using various direct methods such as cold calling and face to face meetings, and indirect methods such as networking.
  • Grow revenue from existing clients by upselling and cross.

Account Executive

Clear Channel Outdoor
01.2017 - 01.2018

Enterprise Account Executive

Comcast Business Services
01.2014 - 01.2016

Sales Consultant

CBEYOND, INC
01.2009 - 01.2014

Education

Associate of Arts -

Parkland College
Champaign, IL
08.2009

Skills

  • Client Relationship Building & Management
  • Strategic Account Management & Development
  • Strong Interpersonal & Communication Skills
  • Complex Implementation & Project Management
  • Driving Customer Adoption and Value Realization
  • Detail Oriented & Organizational Skills
  • Attention to Detail
  • Team Collaboration & Networking
  • Negotiation
  • Microsoft & G Suite
  • ChatGPT
  • Salesforce & Hubspot
  • Tableau
  • Event Planning & Management
  • Continuously learning

Accomplishments

  • Gradient AI: Founding Member of Women's ERG
  • Gradient AI: 1st person to close a deal in hired class
  • Upwork: Top 10% of performers in 2020
  • Upwork: 1st person to close Multi-year agreement
  • Upwork: Latinx ERG Leader
  • CareerBuilder: Winner Circle Top Performer - hitting 100% to quota several quarters in a row.
  • Comcast: Consistently awarded Quota Achiever awards for various months from 2014 to 2016
  • Comcast: Surpassed annual quota by 10-15%

Hobbies and Interests

  • Art, literature and Photography
  • Film
  • Coffee, Coffee Shops, and bookstores
  • Learning Spanish
  • Reading, Currently reading: Many lives, Many Masters

Timeline

Enterprise Account Manager

A.Team
05.2023 - 03.2024

Strategic Account Manager

MBO Partners
02.2022 - 03.2023

Strategic Account Executive

Gradient AI
04.2021 - 12.2021

Enterprise Account Executive, Large Accounts

Upwork
11.2019 - 04.2021

Senior Account Manager, Healthcare

CareerBuilder LLC
11.2018 - 10.2019

Account Executive

Clear Channel Outdoor
01.2017 - 01.2018

Enterprise Account Executive

Comcast Business Services
01.2014 - 01.2016

Sales Consultant

CBEYOND, INC
01.2009 - 01.2014

Associate of Arts -

Parkland College

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