Summary
Overview
Work History
Education
Skills
Timeline
Server

Leslie Hernandez

Miami,FL

Summary

Friendly and reliable professional seeking a Unit Clerk position to help facilitate smooth department flow through strong customer service and clerical support. Experienced in handling phones, scheduling, and data entry in fast-paced settings. Eager to grow in a hospital environment, gain valuable hands-on experience, and build a strong foundation for a future career in nursing. Motivated to learn and contribute as a positive, front-facing member of the care team.

Overview

5
5
years of professional experience

Work History

Server

Chili’s
07.2022 - Current
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Delivered exceptional customer service in high-pressure environment.
  • Developed strong communication skills through constant customer interaction.
  • Processed orders and payments accurately using POS systems.
  • Handled high volume of phone orders with professionalism, accurately recording customer information and order details for timely pickup or delivery.
  • Maintained cleanliness and organization of dining and work space areas, adhering to health regulations.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Assisted in inventory management, tracking supplies to prevent shortages or waste.

Sales Associate

Office Depot
05.2022 - 07.2022
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assisted customers with purchases and inquiries in-person and over the phone.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled transactions and supported inventory accuracy.
  • Maintained work area organization while multitasking.
  • Maintained product displays and ensured store organization to enhance shopping experience.
  • Assisted customers in selecting products, demonstrating features, and providing recommendations.
  • Processed transactions accurately using point-of-sale systems while managing cash handling procedures.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

American Eagle
06.2021 - 09.2021
  • Provided friendly and efficient service to a diverse customer base
  • Demonstrated teamwork and adaptability in a fast-paced environment
  • Guided customers in selecting apparel, enhancing their shopping experience through personalized service.
  • Managed inventory control processes, ensuring timely restocking and accurate product placement on sales floor.
  • Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
  • Restocked shelves and organized displays in alignment with merchandising standards.
  • Cleaned, closed, and secured store at end of shift.
  • Contributed to a positive work environment by fostering teamwork and maintaining open communication with colleagues and supervisors.

Team Member

Chick-fil-A
11.2020 - 06.2021
  • Greeted guests warmly and completed orders efficiently
  • Maintained high standards of cleanliness and professionalism
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Education

High School Diploma -

Hialeah Gardens Senior High School
Hialeah, FL
06-2022

Associate of Arts - AA

Miami Dade College
Miami, FL

Skills

  • Exceptional customer service
  • Strong organization
  • Phone reception
  • Attention to detail
  • Problem-solving
  • Team collaboration
  • Hospitality service expertise
  • Strong work ethic
  • Inventory management
  • Bilingual (English and Spanish)
  • Familiar with basic office software (Google Workspace, Microsoft Word/Excel)
  • Willing to learn

Timeline

Server

Chili’s
07.2022 - Current

Sales Associate

Office Depot
05.2022 - 07.2022

Sales Associate

American Eagle
06.2021 - 09.2021

Team Member

Chick-fil-A
11.2020 - 06.2021

High School Diploma -

Hialeah Gardens Senior High School

Associate of Arts - AA

Miami Dade College

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Leslie Hernandez