Customer Service Representative
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- Assisted customers by answering inquiries and resolving complaints through effective communication.
- Utilized customer service software to manage and track customer interactions, ensuring accurate documentation of issues and resolutions.
- Processed orders and returns efficiently, enhancing customer satisfaction through timely support and follow-up.
- Collaborated with team members to maintain a positive work environment, contributing to a cohesive customer service team.
- Adhered to company policies while handling sensitive customer information, maintaining confidentiality and trust.
- Participated in training sessions to develop product knowledge, improving ability to assist customers effectively.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
