Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Leslie Hickle

Masontown,PA

Summary

Dynamic customer service professional with extensive experience at Contact US and ConnectiveRx. Proven track record in complaint resolution and active listening, enhancing customer satisfaction and loyalty. Skilled in data entry and proficient in Microsoft Excel, I excel in high-pressure environments, turning challenges into opportunities for positive customer experiences.

Work History

Customer Service Representative

Contact US
  • Assisted customers by answering inquiries and resolving complaints through effective communication.
  • Utilized customer service software to manage and track customer interactions, ensuring accurate documentation of issues and resolutions.
  • Processed orders and returns efficiently, enhancing customer satisfaction through timely support and follow-up.
  • Collaborated with team members to maintain a positive work environment, contributing to a cohesive customer service team.
  • Adhered to company policies while handling sensitive customer information, maintaining confidentiality and trust.
  • Participated in training sessions to develop product knowledge, improving ability to assist customers effectively.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Manager

Shueys
  • Managed daily operations, ensuring efficient workflow and adherence to safety protocols.
  • Supervised team members during scheduled shifts, providing guidance and support to enhance performance.
  • Implemented training programs for new staff, improving onboarding processes and team integration.
  • Monitored inventory levels, coordinating with suppliers to maintain stock availability and reduce shortages.

Customer Service Representative

ConnectiveRx
  • Monitored social media platforms for customer feedback and inquiries, responding promptly to enhance brand reputation.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Education

No Degree - Health Services Management

Pennsylvania State University
Fayette County,PA

Skills

Customer service

Timeline

Customer Service Representative

Contact US

Manager

Shueys

Customer Service Representative

ConnectiveRx

No Degree - Health Services Management

Pennsylvania State University
Leslie Hickle