Leslie Hill
Reno,NV
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Department Secretary
St Louis Community College
St Louis, MO
01.2000 - 01.2016
- Responded to inquiries from callers seeking information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed reception area, answered telephone calls and received packages.
- Prepared and proofread documentation, spreadsheets and presentations for department use.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Received, sorted and distributed correspondence to staff members.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
Education
STLCC
Skills
- Correspondence Writing
- Department Oversight
- Advanced Excel Spreadsheet Functions
- Customer Support Needs Assessment
- Employee Timesheet Processing
- Clerical Support
- Reading Comprehension
- Office Supplies and Inventory
- Inventory Coordination
- Multi-Line Telephone Systems
- Visitor Relations
- Microsoft Office
- Visitor Support
- Database and Client Management Systems
- Office Equipment Operation
- Confidentiality and Data Protection
- Order Placement
- Supply Inventory Control
- Organize Files
- Multitasking and Time Management
Timeline
Department Secretary
St Louis Community College
01.2000 - 01.2016
STLCC