Leslie Hill
Reno,NV
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Department Secretary
St Louis Community College
01.2000 - 01.2016
- Responded to inquiries from callers seeking information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed reception area, answered telephone calls and received packages.
- Prepared and proofread documentation, spreadsheets and presentations for department use.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Received, sorted and distributed correspondence to staff members.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
Education
STLCC
Skills
- Correspondence Writing
- Department Oversight
- Advanced Excel Spreadsheet Functions
- Customer Support Needs Assessment
- Employee Timesheet Processing
- Clerical Support
- Reading Comprehension
- Office Supplies and Inventory
- Inventory Coordination
- Multi-Line Telephone Systems
- Visitor Relations
- Microsoft Office
- Visitor Support
- Database and Client Management Systems
- Office Equipment Operation
- Confidentiality and Data Protection
- Order Placement
- Supply Inventory Control
- Organize Files
- Multitasking and Time Management
Timeline
Department Secretary
St Louis Community College
01.2000 - 01.2016
STLCC
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