Summary
Overview
Work History
Education
Skills
References
Timeline
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Leslie Hill

Leslie Hill

Fort Washington,MD

Summary

You’ll find in me a reliable, detail-oriented, extremely hard-working associate. I serve as a role model that encourage other staff members to demonstrate the same high standards of professionalism. Organized and efficient Data Entry Clerk with 10 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.

Overview

25
25
years of professional experience

Work History

Entry Specialist

Retail Inventory, Roltak
Fort Washington, MD
12.2022 - 01.2023
  • Be physically present to receive deliveries from postal and freight carriers
  • Timely and accurately receive, process, label, tag, and ship all assigned orders
  • Record and document all tracking information for both good and damaged orders
  • Promptly notify when a damaged item is discovered
  • Pick up customer orders from local carriers’ offices or stores when asked
  • Input inventory data-entry into our proprietary software CRM system
  • Keep all lines of communication open and respond to all correspondence in a timely manner.

Team Leader/ New

York and Company
Oxon Hill, MD
04.2019 - 01.2022
  • As a, Sales associate I was required to possess fashion insight, interpersonal abilities, and the ability to work varying schedules
  • Sales associates/Team Leader I carried out most responsibilities on foot and perform mild manual labor during any given shift, including lifting, bending, and stooping
  • Operation of computers to complete sales transactions on POS systems also represents a daily responsibility
  • I closely work with the in-house team to effectively dress our Mannequin for each quarter sale.

Call Center Customer Service Representative

Robert Half International
Washington, DC
03.2013 - 07.2013
  • Handle incoming calls and perform general administrative duties
  • Responsible for greeting and directing visitors in the lobby, including vendors, clients, job candidates and customers
  • Responsible for performing administrative and office support activities for multiple supervisors
  • Handle fielding telephone calls, receiving and directing visitors, word processing, filing, and faxing, and may assist other administrative staff with overflow work.

Correspondence File Clerk, Data-Entry Specialist

Oblon Spivak
Alexandria, VA
05.2007 - 05.2011

Legal Tech Administrative/ Assistant

National Rural Electric Cooperative Association
Arlington, VA
11.2004 - 11.2005
  • Resolved issues escalated to time management to achieve quickest resolution and minimize wait time for issues related to travel expenses
  • Analyze data-base reports using Excel, and Internal data-entry storages system with the internal policies and regulations
  • Assisted with writing standard operating procedures for the
  • Administrative Assistant positions
  • Processed travel authorizations and vouchers for traveling employees
  • Processed check requests for the agency by completing a 100% quality assurance check on the information provided before completing the process
  • Served as point of contact and subject matter expert on agency inquiries relating to work processing issues, which included conducting research to retrieve records
  • Maintained and ordered office supplies
  • Answered telephone calls and received visitors by providing extraordinary customer service
  • Routed calls to the appropriate Specialist and took accurate notes and messages in the absence of staff members
  • Tracked personnel correspondence and entered data into the system.

Human Resources Assistant

American Association of Motor Vehicle Administrators
Arlington, VA
09.2004 - 09.2005
  • Responsible for overseeing that personnel records were always secured and destroyed records in accordance with approved records disposition schedules
  • Ensured employees and senior management followed regulations for retrieving records and employees’ personnel folders
  • Processed personnel actions and entered data-entry into the database for tracking purposes
  • Identified glitches in the system and found ways to rectify
  • Responded to records requests by searching the database and filing systems for documentation and other related correspondence as it related to the request
  • Assisted with training new employees on Human Resources processes and how records are retrieved
  • Provided administrative support to the Human Resources Specialist and Managers by faxing, responding to e-mail requests, and researching employees’ personnel data
  • Provided reports to Management on a weekly basis
  • Conducted new hire orientation and gathered personnel documentation to be input into the payroll system
  • Administered pre-employment tests and conducted potential employee reference checks
  • Maintained personnel files and data-entry other HR records.

Front Desk Receptionist

American Association of Motor Vehicle Administrators
Arlington, VA
07.1998 - 10.2004
  • Answered phones and greeted visitors in a friendly and professional manner
  • Announced visitors and coordinated the use of conferences rooms
  • Coordinate catering orders as requested
  • Managed parking validations
  • Ordered business cards for staff as requested
  • Updated company phone list (extensions) and organization chart as needed
  • Managed staff security fobs
  • Maintained front desk manual, and provided front desk training coverage when needed
  • Date stamped, sorted, and distributed all incoming mail.

Lead Records Clerk

  • By overseeing the files and records and responding to requests
  • Complied with the rules and regulations of maintaining records and archived records accordingly
  • Responsible for assigning tracking Data-Entry numbers to correspondence, reports, and invitations
  • Responsible for the preparation and filing of application data-entry sheets including supplemental application data-entry sheets, and information disclosure
  • Maintained and monitored the inventory of electrical mechanical file room daily in an accurate and proficient manner
  • Distributed and tracked correspondence and reports to the appropriate staff members
  • Protected and enforced the Privacy Act policies in the agency to protect clients and/or customer’s personal data and records
  • Assisted managers and specialists with FOIA (Freedom of Information Act) requests for the agency and followed up to determine if actions are complete
  • Responsible for administrative functions, not limited to, faxing, ordering office supplies, and creating memorandums.

Education

Business Certification/ -

Eastern Senior High School
06.1994

Skills

  • Customer Support Escalation, Microsoft Word, Microsoft Excel, Customer service, Time
  • Management, Data Entry, MS Word, Communication, Analysis, Typing 70wpm
  • Administrative Support Specialist
  • Filing and Data Archiving
  • File Management
  • Administrative Support

References

References Available upon request

Timeline

Entry Specialist

Retail Inventory, Roltak
12.2022 - 01.2023

Team Leader/ New

York and Company
04.2019 - 01.2022

Call Center Customer Service Representative

Robert Half International
03.2013 - 07.2013

Correspondence File Clerk, Data-Entry Specialist

Oblon Spivak
05.2007 - 05.2011

Legal Tech Administrative/ Assistant

National Rural Electric Cooperative Association
11.2004 - 11.2005

Human Resources Assistant

American Association of Motor Vehicle Administrators
09.2004 - 09.2005

Front Desk Receptionist

American Association of Motor Vehicle Administrators
07.1998 - 10.2004

Lead Records Clerk

Business Certification/ -

Eastern Senior High School

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Leslie Hill