Leslie Hill
Fort Washington,MD
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Patient Care Advocate
Alorica
04.2024 - Current
- Assessed patient needs and developed individualized care plans to meet those needs.
- Monitored changes in patient status and reported any concerns or issues to the primary care team for prompt resolution.
- Educated patients on preventive health measures and lifestyle modifications that could reduce their risk of developing serious illnesses.
- Maintained accurate documentation of all interactions with patients in accordance with HIPAA regulations.
- Provided education about healthcare services available through public programs such as Medicaid and Medicare.
- Developed educational materials regarding chronic conditions and preventive health measures tailored to each patient's needs.
- Maintained current knowledge of relevant laws, regulations, policies, procedures, standards of practice related to patient advocacy.
- Participated in quality improvement initiatives aimed at improving overall patient experience.
- Ensured compliance with applicable state and federal regulations regarding informed consent requirements prior to treatment initiation.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Communicated financial obligations to patients and collected fees at time of service.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Implemented patient satisfaction surveys to identify areas for improvement.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Stayed current on community-based resources and services useful to patients.
Catering Coordinator
Tasty and Satisfied
Fort Washington
12.2021 - Current
- Oversee the planning, execution, and management of catering operations for events, ensuring client satisfaction and seamless service delivery while coordinating with cross-functional teams to meet diverse dietary and event-specific requirements.
Team Leader/Sales Representative
New York and Company
Oxon Hill, MD
04.2019 - 01.2022
- Managed task allocation to enhance team efficiency and productivity, ensuring a collaborative atmosphere
- Addressed customer concerns with a focus on maintaining superior service standards
- Facilitated training initiatives to promote team competence and adherence to company objectives.
Customer Service Representative
Robert Half International
Washington, DC
03.2013 - 09.2013
- Resolved customer complaints and inquiries promptly, ensuring satisfaction by providing tailored assistance and accurate information on products and services
- Enhanced customer service efficiency, resulting in reduced wait times and improved client relationship management.
Management System File Clerk, Specialist
Oblon Spivak LLC
Alexandria, VA
05.2007 - 05.2011
- Managed document organization and record-keeping, ensuring accurate tracking of materials and efficient retrieval of records
- Executed data entry for routing requests into the Order Management System, maintaining up-to-date file indexes and daily movement logs
- Improved filing system efficiency by implementing new organizational processes and conducting regular audits to ensure compliance with legal standards.
Legal Tech Administrative/Assistant
National Rural Electric Cooperative Association
Arlington, VA
11.2004 - 11.2005
- Managed comprehensive filing systems and handled confidential documents with accuracy, while also preparing detailed expense reports in line with organizational policies
- Facilitated effective communication by composing various written correspondences and coordinating logistics for meetings, travel arrangements, and office supply inventory.
Human Resources Assistant
American Association of Motor Vehicle Administrators
Arlington, VA
09.2004 - 09.2005
- Managed personnel data entry and maintained accuracy in employee records, ensuring compliance with HR policies and regulatory requirements
- Facilitated onboarding and orientation for new employees, and delivered administrative support to HR team members, enhancing department efficiency and staff knowledge.
Front Desk Receptionist
07.1998 - 10.2004
- Managed front desk operations, including the accurate routing of incoming calls and proficient handling of visitor inquiries, contributing to the maintenance of an efficient and welcoming reception environment
- Conducted meticulous data entry and record management, ensuring the integrity of customer information and the streamlined coordination of communications, including mail and courier services
- Facilitated the scheduling and organization of appointments, alongside the creation and distribution of badges, enhancing security and operational protocols.
Education
High School Diploma -
Eastern Senior High School
06.1994
Skills
- Customer Service
- Record Filing
- Data Entry
- Good Communication Skills
- Typing 45 WPM
- Calendar Management
- Computer Skills
- Attention to Detail
- Organizational Skills
- Problem-solving
- Verbal Communication
- Written Communication
- Emotional Intelligence
- Quality program protocols
- Healthcare operations
- Compassionate client care
- Healthcare knowledge
- Database coordination
- HIPAA Compliance
- Insurance Practices
- Relationship Building
- Medical Terminology
- Claims Processing
- Client documentation
- Verbal and written communication
- Patient Care
- Patient Education
- Quality Assurance
Certification
Food Licensing Certification, 09/19
Quote
I believe you have to be willing to be misunderstood if you're going to innovate.
Jeff Bezos
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Care Advocate
Alorica
04.2024 - Current
Catering Coordinator
Tasty and Satisfied
12.2021 - Current
Team Leader/Sales Representative
New York and Company
04.2019 - 01.2022
Customer Service Representative
Robert Half International
03.2013 - 09.2013
Management System File Clerk, Specialist
Oblon Spivak LLC
05.2007 - 05.2011
Legal Tech Administrative/Assistant
National Rural Electric Cooperative Association
11.2004 - 11.2005
Human Resources Assistant
American Association of Motor Vehicle Administrators
09.2004 - 09.2005
Front Desk Receptionist
07.1998 - 10.2004
High School Diploma -
Eastern Senior High School
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