Leslie Hodge
Ware Shoals,SC
Summary
Accomplished Director of Support Services at Health Related Home Care, a five star agency. Proven track record in enhancing operational efficiency and patient outcomes through adept integration of clinical, intake, IT, and billing departments. Information technology expert for agency. Keen ability to improve financial outcomes and reduced projected FY2024 budgeted financial loss from $2.5 million to $885K. Enjoys solving complex departmental issues because of proven success identifying resolutions to problems where others have failed and deemed problem as unresolvable. Strong belief in Home Health Care's positive impact to the Healthcare industry. Providing skilled nursing care and rehabilitation services improves overall patient health and allows continued residency where they are most happy, in their own homes with their family, not hospitalized or placed in Skilled Nursing Facilities.
Overview
20
20
years of professional experience
Work History
Director of Support Services
Health Related Home Care
Abbeville, SC
05.2016 - Current
- Manage daily operations of the Support Services team, including new referral intake, scheduling, authorization, supplies, and billing. Initiation of process improvements to streamline agency processes for improved efficiency.
- Information Technology support for all aspects of Homecare Homebase electronic medical record. Including tablet build-outs for Pointcare, troubleshooting any tablet issues, and the initiation and follow-up of all customer service tickets in the Customer Experience Portal.
- Member of the implementation team for the Home Health Service Line go-live with Homecare Homebase EMR in December 2019.
- Team lead for the Hospice Service Line go-live with Homecare Homebase in June 2022.
- Monthly, quarterly, and annually, create dashboards for the Hospital Board of Directors, CEO, CFO, and agency administrator using Homecare Homebase Analytics. The dashboard includes agency performance compared to state and national averages. Interpretation of clinician documentation completion and visit patterns to improve agency outcomes and patient satisfaction. Collection and analysis of agency data for the timely completion of monthly state reporting and annual JAR reports.
- Monthly meetings with the Homecare Homebase System Analyst to discuss upcoming system updates for R2 and Pointcare.
- Attend monthly agency meetings to educate staff on the EMR system and future Oasis updates. Provide staff with agency financials, and explain clinical documentation's effect on reimbursement.
- Review of all agency contracts with insurance providers and vendors. Price negotiation, as needed, to increase revenue or cost savings.
- Oversight of all aspects of agency billing. Provide assistance to the billing specialist with the resolution of chart issues, claim denials, and unsigned orders. Work closely with the HCHB Revenue Cycle Services team to increase net collections by timely filing, visit authorizations, clinical documentation completion, and decrease aging AR with prompt attention to chart corrections and invoice write-offs when needed.
- Audit and approve all agency monthly invoices for payment. Analyze charges for areas of potential cost savings for the agency, and reconcile with the fiscal year budget.
- Agency Fleet Manager of 30 vehicles. Work closely with Enterprise to ensure vehicle maintenance is up to date, and report accidents to the insurance carrier. Schedule car repairs and provide alternate transportation for clinicians.
Home Health Staff Nurse
Bon Secour's St. Francis
Greenville, SC
07.2015 - 05.2016
- Home Health Case Manager with a caseload of 30 to 40 patients.
- Provided education and management of chronic illness, new onset disease processes, and medications.
- Wound care management of pressure ulcers, diabetic ulcers, and surgical wounds.
Home Health Staff Nurse
Self Regional Healthcare
Greenwood, SC - South Carolina
06.2005 - 06.2015
- Case managed 35-40 home health patients.
- Weekend Nurse Manager, when needed. Charge nurse when leadership was off-site.
- Disease process education for home health patients.
- Wound care treatment of pressure ulcers, diabetic ulcers, deep tissue injuries, and surgical wounds.
Education
Bachelor of Science - Nursing
Lander University
Greenwood, SC05-2005
Bachelor of Science - Biological And Physical Sciences
Erskine College
Due West, SC05-1997
Skills
- Experienced home health nurse with 18 years of clinical experience
- Information Technology: device build-out, software updates, troubleshooting, and educating staff
- Proficiency with multiple EMRs: Homecare Homebase, Epic, Netsmart Deverro, McKesson
- Home health billing and contract negotiation, works closely with Revenue Cycle Services team
- Working knowledge and management of intake, scheduling, insurance, and supplies
- Staff educator with the ability to simplify complex topics, design engaging presentations, and explain how clinical behaviors impact financials
- Fleet Management
- Microsoft Office Proficiency, with an emphasis on Excel spreadsheets
References
References available upon request.
Timeline
Director of Support Services
Health Related Home Care
05.2016 - Current
Home Health Staff Nurse
Bon Secour's St. Francis
07.2015 - 05.2016
Home Health Staff Nurse
Self Regional Healthcare
06.2005 - 06.2015
Bachelor of Science - Nursing
Lander University
Bachelor of Science - Biological And Physical Sciences
Erskine College
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