Leslie Hoff
West Henrietta,NY
Summary
Highly skilled and enthusiastic healthcare professional with more than 22 years of experience managing operations in patient-centric medical settings. Successfully oversee human resources, budgeting, supply management and patient services. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Division Clinical Administrator
University of Rochester, Psychiatry
11.2020 - Current
- Principal deputy in administrative and financial matters for division of Child and Adolescent Psychiatry
- Monitor regulatory compliance within the facility, ensuring adherence to healthcare laws and accreditation standards.
- Develop and update department goals and achievements throughout fiscal year.
- Create budgets and notify senior management on expenditures and plans concerning budget and fiscal matters
- Collaborate with clinical leaders to standardize processes
- Assist in organizing and overseeing assignments to drive operational excellence.
Senior Program Administrator
Highland Hospital, Perioperative Services
07.2018 - 11.2020
- Financial management, data analysis, process improvement, and program planning for the department of Perioperative Services reporting to COO
- Aggressively addressed scheduling processes and maximized operating room utilization
- Communicated and shared appropriate data with Department Administrators and Division Chiefs
- Managed equipment including repair, replacement, incremental and new technology purchases
- Coordinator for all Facilities and Construction projects
Practice Administrator, Unity Pulmonary and Sleep Disorders Center, Pulmonary Rehabilitation
Rochester Regional Health System
11.2017 - 07.2018
- Primary financial and operational Administrator for three medical office sites
- Developed and implemented policies and procedures and service quality and cost improvement initiatives
- Oversaw accounting, budgeting, and financial reporting.
- Assessed performance on critical aspects of patient satisfaction and clinical care.
Associate Director, Ambulatory Pediatrics
University of Rochester
09.2015 - 10.2017
- Lead administrator for the Golisano Children's Hospital at Strong ambulatory operations and infrastructure
- Worked collaboratively with the nurse manager to ensure all regulatory and Joint Commission requirements were met
- Established team priorities, maintained schedules and monitored performance.
- Oversaw annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments.
Senior Reimbursement Analyst (Financial Analyst)
University of Rochester
03.2011 - 09.2015
- Project lead for Medicare and Medicaid EHR Incentive programs
- Responded to Medicare and Medicaid audits and tracked incentive payments
- Monitored negotiated claim payment rates and kept abreast of payer payment policies
- Analyzed and interpreted data, statistics and financial information
- Provided reporting support to departments using Flowcast DBMS, Cognos Analyzer and McKesson business analytics tools.
Payer Relations Coordinator (Information Analyst II)
University of Rochester
01.2008 - 03.2011
- Resolved reimbursement and policy issues with contracted payers
- Researched policies with contracted insurers as well as governmental payers
- Conducted analyses of reports and maintained issue tracking system.
- Monitored and tracked claims projects for reprocessing
Administrative Assistant in Pediatric Pulmonology
University of Rochester
09.2006 - 12.2008
- Provided support to multi-disciplinary pulmonary team and supervised clerical staff
- Supported division chief through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Submitted requests to the Finance, Accounting, and Purchasing departments for division funding
- Assisted in the annual completion of the Cystic Fibrosis Center Grant
- Coordinated ACGME-accredited fellowship training program.
Practice Manager, Genesee Valley Family Medicine
Highland Hospital
03.2004 - 09.2006
- Managed three primary care physician satellite offices
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw quality, accounting, budgeting, and financial reporting.
- Addressed patient complaints and concerns
- Developed close working relationships with front office and back office staff.
Managing REALTOR Associate
Gaylord Real Estate, Inc.
09.2001 - 03.2004
- Facilitated seamless communication between all parties throughout transactions for clear expectations and efficient progress towards closing goals.
- Managed multiple property listings simultaneously while maintaining high levels of organization to ensure no details were overlooked or deadlines missed.
- Built long-lasting relationships with clients through excellent customer service and a genuine passion for helping others.
- Expanded clientele base through referrals, social media presence, and targeted marketing efforts.
Medical Secretary
Highland Hospital
09.1999 - 09.2001
- Ensured patient confidentiality and privacy were maintained with meticulous record-keeping and adherence to HIPAA regulations.
- Facilitated communication between patients and healthcare providers, ensuring questions and concerns were promptly addressed.
- Maintained welcoming and organized reception area, contributing to positive first impression for patients.
- Created and maintained computerized provider schedules.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
Education
M.S.L. In Strategic Leadership - Strategic Leadership
Roberts Wesleyan College
2009
B.S. in Organizational Management -
Keuka College
01.2007
A.A.S. in Business Administration -
Genesee Community College
01.1999
High School Diploma -
Livonia Central School
01.1996
Skills
- Clinical Workflow Optimization
- Facility Management
- Human Resources Management
- Revenue Cycle Management
- Patient Safety
- Staff Training and Development
- Service Utilization Improvements
- Employee Performance Evaluations
- Employee Supervision
- Financial Operations Oversight
- Budget Development
- Employee Recruitment and Hiring
- Critical Thinking
- Interdepartmental Functions Coordination
- Epic Systems
- Decision-Making
- Multitasking
- Teamwork and Collaboration
- Administrative Staff Supervision
- Project Oversight
- Personnel Management
- Organizational Skills
- Multidisciplinary team collaboration
- Time management abilities
- Professional Demeanor
- Effective Communication
- Attention to Detail
Timeline
Division Clinical Administrator
University of Rochester, Psychiatry
11.2020 - Current
Senior Program Administrator
Highland Hospital, Perioperative Services
07.2018 - 11.2020
Practice Administrator, Unity Pulmonary and Sleep Disorders Center, Pulmonary Rehabilitation
Rochester Regional Health System
11.2017 - 07.2018
Associate Director, Ambulatory Pediatrics
University of Rochester
09.2015 - 10.2017
Senior Reimbursement Analyst (Financial Analyst)
University of Rochester
03.2011 - 09.2015
Payer Relations Coordinator (Information Analyst II)
University of Rochester
01.2008 - 03.2011
Administrative Assistant in Pediatric Pulmonology
University of Rochester
09.2006 - 12.2008
Practice Manager, Genesee Valley Family Medicine
Highland Hospital
03.2004 - 09.2006
Managing REALTOR Associate
Gaylord Real Estate, Inc.
09.2001 - 03.2004
Medical Secretary
Highland Hospital
09.1999 - 09.2001
M.S.L. In Strategic Leadership - Strategic Leadership
Roberts Wesleyan College
B.S. in Organizational Management -
Keuka College
A.A.S. in Business Administration -
Genesee Community College
High School Diploma -
Livonia Central School
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