Leslie Howard
Baltimore,Maryland
Summary
Focused Office Manager trained in Healthcare and Tax Preparations. History of going above and beyond to exceed expectations. Seek to leverage education and previous experience to take on new challenge and build long-term career in the field.
Overview
16
16
years of professional experience
Work History
Office Manager
Bryson Healthcare Services
5310 Old Court Road Suite 205, Maryland
05.2015 - Current
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
- Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.
- Ordered all office supplies including ink cartridges, toner, and paper.
- Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Greeted customers and visitors in-person and via telephone calls.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Received and routed business correspondence to correct department or staff member.
Office Manager/Tax Preparer
Bryson Tax Services, Inc.
Baltimore, Maryland
01.2008 - Current
- Filed tax returns and prepared governmental reports in compliance with strict standards.
- Computed taxes owed by applying prescribed rates, laws and regulations.
- Proactively researched technical tax issues related to consulting projects.
Education
Bachelor of Science - Healthcare Management
University of Phoenix Online Campus
Phoenix, AZ2019
Skills
- Deadline driven
- Team leadership
- Customer and client relations
- Time management
- Inventory management
- Personable and outgoing
- Punctual
- Customer-service oriented
- Multi-line telephone systems
- Physician billing
- Business correspondence
- Critical thinking
- Types [Number] WPM
- HIPAA compliance
- OSHA compliance
- Patient scheduling
- Attention to detail
- People-oriented
- Advanced clerical knowledge
- Detail-oriented
- Excellent time management skills
- Math aptitude
- Goal-oriented
- Efficient nature
- IRS correspondence
- Verbal/written communication
- Conflict resolution
- Information processing
- Interpersonal strengths
- Document preparation
- Customer service oriented
- Mathematical calculations
- Tax code knowledge
Accomplishments
National Honor Society Inductee
U. S. Air Force Honorably Discharged Veteran
U. S. Air Force Honorably Discharged Veteran
Timeline
Office Manager
Bryson Healthcare Services
05.2015 - Current
Office Manager/Tax Preparer
Bryson Tax Services, Inc.
01.2008 - Current
Bachelor of Science - Healthcare Management
University of Phoenix Online Campus