Leslie Hunt
ACH Specialist
Crest Hill,IL
Summary
Reliable Financial professional offering 12 years handling complex transactions in fast-paced settings. Personable and detail-oriented with commitment to accuracy and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Ach Production Specialist/Coordinator
BMO US
04.2023 - Current
- Complete audit reviews
- Research and investigate out of balance and ach processing errors
- Supervise and manage ACH production team members (4-7 employees), delegating and assigning tasks
- Identify and assess risk of ACH transactions
- Process ACH batch/file reversals or deletions with customer approval
- Conduct team huddles to communicate department goals and procedural updates
- Monitor and access risk
- Train new and current employees for all shifts.
Ach Production Senior Service Representative
BMO US
07.2019 - 03.2023
- Monitored ACH files/batches
- Balanced processing windows
- Reviewed and released suspended transactions to ensure posting deadlines are met
- Communicated with clients via phone or email
- Followed all audit, compliance, internal controls, and regulatory requirements.
Senior Associate, Adjustments II Check Processing
BMO US
11.2017 - 07.2019
- Researched and adjusted bank and customer check and cash processing errors
- Completed general ledger and account posting
- Opened and resolved service requests received via phone, email, fax, or the banker portal
- Completed EOD (end of day) reconciliation and balancing
- Communicated with internal and external departments to resolve account errors to ensure the customer experience is met.
Retail Help Desk Agent
02.2016 - 11.2017
- Provided branch employees with support with bank policies, procedures, and directives
- Answered phones
- Escalated issue when needed.
Senior Service Representative
05.2011 - 02.2016
- Completed teller transactions via in branch interactions or the drive-thru
- Trained new employees
- Balanced teller cash drawer, vault and resolved out of balance issues
- Participated in weekly team meetings
- Obtained knowledge of all retail products and services to meet and exceed quarterly sales goals.
Education
Human Resources Management, Certificate of Achievement -
Joliet Junior College
05.2019
Music Merchandising, minor in Marketing -
Lewis University
05.2011
Skills
Leadership
Communication, active listener
Problem solving, analytical
Detail-oriented
Management
References
- Vivian Carter, BMO US – Electronic Payments, (331) 213-0532
- Cheryl Clark, BMO US-Adjustments II Manager, (773) 450-2297
- Shannon Grant, BMO US – Service Manager (New Lenox Branch), (708) 710-6776
Timeline
Ach Production Specialist/Coordinator
BMO US
04.2023 - Current
Ach Production Senior Service Representative
BMO US
07.2019 - 03.2023
Senior Associate, Adjustments II Check Processing
BMO US
11.2017 - 07.2019
Retail Help Desk Agent
02.2016 - 11.2017
Senior Service Representative
05.2011 - 02.2016
Human Resources Management, Certificate of Achievement -
Joliet Junior College
Music Merchandising, minor in Marketing -
Lewis University
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