Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Leslie Hurtado

Houston

Summary

Experienced with comprehensive client assessments, ensuring personalized plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Case Manager

Option1 Pain And Rehab Clinics
09.2022 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Secured funding for special projects. Expanding resources available to clients. i.e back to school drive and monthly raffles for patients.
  • Monitored 102 ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
  • Attend targeted marketing events to build strong relationships with professionals such as lawyers and doctors, aiming to expand our clientele through strategic networking

Front Desk Receptionist

Vision Care
01.2021 - 01.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.

Cashier Team Lead

Dicks Sporing Goods
08.2020 - 03.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Developed strong relationships with repeat customers through friendly service interactions.

Sales Associate

Victoria Secret
05.2019 - 03.2020
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

High School Diploma -

Langham Creek High School
Houston, TX
05-2019

Skills

  • Problem-solving
  • Case management
  • Active listening
  • Organization and multitasking
  • Documentation and reporting
  • Decision-making
  • Email and telephone etiquette
  • Case planning
  • Data entry and analysis
  • Client relationship management

Certification

HIPAA certified

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Case Manager

Option1 Pain And Rehab Clinics
09.2022 - Current

Front Desk Receptionist

Vision Care
01.2021 - 01.2022

Cashier Team Lead

Dicks Sporing Goods
08.2020 - 03.2021

Sales Associate

Victoria Secret
05.2019 - 03.2020

High School Diploma -

Langham Creek High School

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