Leslie Ibarra

Assisted guests in making reservations for dining, spa treatments, and other activities. Processed payments from customers efficiently while ensuring accuracy of transactions. Took reservations from patrons by phone or online. Ensured compliance with all safety regulations within the concierge department at all times. Responded to guest inquiries promptly and accurately regarding hotel amenities and services. Handled check-in, check-out procedures for arriving, departing guests in a timely manner.

Worked closely with COO to ensure operations were running smoothly. Assisted in developing budgets for departmental expenses. Ensured compliance with applicable laws regarding employment practices and Foster Care Rights. Created spreadsheets in Excel to track data, such as vacation requests, sick days, inventory, and children headcount. Monitored inventory levels and placed orders when needed. Provided training to new hires on office policies and procedures, as well as kept a record of it. Provided administrative support to management team including preparing reports and presentations. Maintained confidential records relating to personnel and children matters. Developed and implemented office policies and procedures. Supervised staff members, organized schedules and delegated tasks. Maintained filing system for records, correspondence and other documents. Answered phone calls, responded to emails, routed mail and coordinated courier services. Organized company events, including holiday parties and team-building activities. Coordinated meetings, conferences, travel arrangements for children around the country, and department activities.

Prepared monthly reports on sales figures, expenses, profits. Developed strategies to maximize sales and profitability. Resolved customer complaints in a timely manner. Created weekly work schedules for store personnel. Monitored employee performance and identified performance gaps for corrective action. Assessed operational efficiency of the store's departments as well as conducted daily store operations, including opening and closing procedures and cash handling. Recruited, trained and supervised new employees. Managed daily banking activities such as deposits and withdrawals. Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage. Trained and mentored associates to teach daily tasks and procedures. Oversaw inventory management through cycle counts and audits.